Fulfillment & Logistics Coordinator

Location: Remote (Philippines or Latin America) Reports To: Fulfillment & Distribution Lead Type: Full-Time International Contractor Salary: $6 - $7 / hour About eJam eJam is a high-growth consumer products company operating a portfolio of brands across direct-to-consumer, Amazon, Walmart, TikTok Shop, and major retail partners. We bring products to millions of customers worldwide. Our operations model is asset-light—we leverage a network of contract manufacturers, 3PL fulfillment partners, and freight forwarders to move product globally. We are looking for execution-driven operators who thrive in fast-paced, multi-brand environments. The Role We’re looking for a Fulfillment & Logistics Coordinator to own daily order processing, SKU and catalog management, and fulfillment reporting across our entire brand portfolio. You’ll work directly with our Fulfillment & Distribution Lead and cross-train with our Logistics Coordinator to provide continuity across the function. This is a hands-on execution role—you’ll be in the systems every day, processing orders, resolving exceptions, and keeping our fulfillment engine running smoothly. What You’ll Own DTC & TikTok Order Fulfillment — Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation. Fulfillment Exceptions — Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day. Catalog & SKU Management — Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy. Reporting — Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance. Logistics Backup — Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination. Customer Service Support — Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets. 2–4 years of experience in eCommerce fulfillment, order management, or logistics coordination. Hands-on proficiency with Shopify (order processing, product management). Working experience with ShipStation (order management, label generation, exception handling). Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management). Advanced Excel skills—pivot tables, VLOOKUPs, INDEX/MATCH, data manipulation. Strong written English for 3PL, carrier, and internal correspondence. Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools). Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship. This Role Is NOT For You If Your background is primarily in warehouse operations, last-mile delivery, or managing teams. This is a hands-on coordinator role focused on system-driven order processing and fulfillment execution. If you are looking for a management position, a strategic planning role, or a job that does not require daily transactional work in Shopify, ShipStation, and Seller Central, this is not the right fit. We need someone who thrives in the details. Fully Remote Paid Time Off Paid Local Observed Holidays Opportunity to work in a fast-growing global company