Fulfillment Operations Generalist (Part-time, temporary)

At EX Squared LATAM , we are a digital transformation company focused on building innovative, high-impact technology solutions that drive real business value. We partner with top-tier clients across global, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture where your ideas truly matter. Role Overview We’re currently looking for a Fulfillment Operations Generalist to support the day-to-day fulfillment operations of one of our fast-growing direct-to-consumer clients. This is a part-time role focused on ensuring orders move smoothly through the fulfillment process, coordinating closely with third-party logistics providers (3PLs), fulfillment centers, and internal teams to resolve operational issues and provide a seamless customer delivery experience. Location Fully remote position within LATAM. Contract Duration Fixed-term contract of 5 months . Part-time schedule of approximately 25 hours per week , with required availability during weekday early-morning EST hours, including a core schedule of 5:00–9:00 AM EST . Language Requirement Advanced English ( C1 ). What you'll do Manage customer orders throughout the fulfillment process, from order distribution through delivery. Coordinate daily with fulfillment centers and 3PL partners regarding order volumes, operational issues, and fulfillment plans. Serve as a key point of contact for fulfillment partners. Monitor fulfillment KPIs and identify opportunities to improve operational performance. Manage order queues and ensure orders are distributed according to established fulfillment rules. Coordinate product substitutions when needed and ensure compliance with internal policies. Track operational data, identify potential issues, and proactively support resolution. Partner with Logistics to monitor carrier performance, delivery timelines, and network issues. Collaborate with Customer Support, Customer Experience, and other internal teams to resolve fulfillment and logistics issues. Support inventory monitoring to help maintain adequate product availability. What you'll bring Strong analytical and problem-solving skills. Excellent communication skills and advanced English proficiency. Strong organizational skills and the ability to manage multiple operational priorities. A proactive and flexible mindset, with the ability to respond effectively to unexpected situations. Proficiency in Microsoft Excel . Availability to work approximately 25 hours per week , including the required 5:00–9:00 AM EST weekday schedule . What will make you stand out Previous experience working with 3PL providers . Experience in e-commerce, direct-to-consumer, fulfillment, logistics, or supply chain operations . Familiarity with inventory management or order management systems. Experience tracking operational KPIs and improving fulfillment processes. Exposure to quality assurance or cost optimization initiatives. Experience collaborating with technical or engineering teams to improve operational tools. Why EX Squared? At EX Squared, we believe in building strong, collaborative teams that create meaningful impact. You’ll work alongside talented professionals across the region, contributing to innovative projects while continuing to grow your career in a supportive, flexible, and people-focused environment. We value curiosity, ownership, continuous learning, and open collaboration, creating an environment where professionals can thrive, grow, and make a difference. What We Offer Competitive compensation in USD. Access to learning platforms and professional development opportunities. Flexible work environment. Collaborative and multicultural teams. Eligibility Note This opportunity is only available to candidates currently residing in Latin America or Brazil . Applications outside these regions will not be considered. Ready to become an EXpert? Join our EXperts team! #ApplyNow