Gaming Support - T2 Ticket CS (Japanese Language)

We Could Use Someone Like You in Our Crew. Our client is a global gaming, media, and toy brand company. If you are a primary Japanese speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you! Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing. Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required. This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client via Slack. Commitment: 30 hours/week Schedule: 24/7 Flexible but a wide spread throughout the week Holidays and weekends as needed Orientation/Start Date: September 7, 2026 onwards What to Expect and What We’re Looking For White-glove customer support that is thorough and demonstrates exceptional attention to detail Ability to closely review and accurately interpret all customer-provided information Strong expectation to stay current with frequently changing information Fast-paced environment requiring initiative, independent research skills, and strong problem-solving ability Zendesk and Slack experience are a bonus! Japanese primary speaker, fluent English proficiency T2 CS experience preferred Exceptional attention to grammar, punctuation, and spelling. About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.