Garage Support Representative (m/f/d) - Especialista en Soporte Técnico de Automoción

Garage Support Representative (m/f/d) - Especialista en Soporte Técnico de Automoción Automotive Mechatronics Technician (m/f/d) | real-time assistance | automotive aftermarket | hotline support | office work | home office | repair & maintenance | remote work TecAlliance interconnects entirely global automotive aftermarket data and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years. Do you love vehicles and are ready to bring your technical skills into the office? Then you are exactly who we´re looking for! We are seeking an experienced Garage Support Representative (m/f/d) who wants to take their expertise from the workshop into an exciting new direction and to take the next step in their career. Use your expertise and become a part of our team, where each colleague shares an automotive background, whether as a mechanic, mechatronics expert, or in other specialized fields, covering various vehicle manufacturers. The tasks are diverse - beyond core responsibilities, you'll also have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work routine. This is a full-time position with a workload of 40 hours per week with specific working schedule. Responsibilities: Working alongside your experienced team, you ensure that we can provide our workshop customers with technical support for their requests. Provide real-time assistance to mechanics in resolving complex faults related to vehicle electronics (CAN networks, sensors, actuators, control units, etc.) using advanced diagnostic tools such as oscilloscopes and scan tools . Apply advanced diagnostic methodology and use specialized technological tools. Analyze failure patterns and propose effective solutions based on experience, data, and technology. Participate in internal continuing education sessions and contribute to the creation of technical content. Interact with digital platforms developed by our company, such as intelligent databases and guided technical assistance systems. Your Qualification: Technical training in electromechanics, advanced automotive technician certification, or a degree in automotive engineering. +3 years of experience in advanced diagnostics in workshops or specialized technical services. Knowledge of various powertrain technologies, including conventional, hybrid, and electric vehicles. Proficiency in using automotive multimeters, scanners, and diagnostic software. Solid knowledge of modern vehicle electronic architecture and communication protocols. Previous experience in consulting, technical training, or remote support is a plus. You speak fluent Spanish and English (B2+); another language is a plus Benefits: Contracts, Salary, and non-monetary benefits 💪 All our contracts are by default unlimited (probation period is six months). 📕 Contract title: your position is part of our job profile “Garage Support Representative”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us. 💪 Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance. 🌏 Our travel policy allows for expense reimbursement, ensuring you can explore the world without stressing over your wallet. 🛡️ Group accident insurance. 🛒 Discounts on our corporate benefits program with a broad range of partners. 💸 Flexible remuneration: You have the option to allocate a portion of your salary towards either discounted meal vouchers, kindergarden or health insurance, providing you with valuable benefits and tax advantages. Location-independency / flexibility : 🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal. 👩‍💻 Set-up: for this, we will provide you with a tailored tech set-up (notebook, headset, backpack) if you are working in an office, and for remote workers we have an extended set-up. 🏖 Vacation: 30 days a year. ⚖️ Balance job & life: Working hours are from 9 am to 2 pm and from 3 pm to 6 pm, Monday to Friday, with 60 per cent remote working and 40 per cent on-site at the Barcelona offices in Sant Andreu. Culture: 🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team. 🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events. 🦄 Come as you are - do you prefer T-shirts over a shirt? Great. 💡 Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team. We kindly ask you to send your CV in English language only. Thank you. * Please note that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding. that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City. Please only apply with your CV (in English only) via the system. Applications outside of our applicant tracking system cannot be considered due to GDPR. Department Data Solutions Role Support Function Locations Spain Remote, Barcelona Remote status Hybrid Employment type Full-time Key Facts Employees Globally Employees in EMEA Average Global Age Average Years Global Length of Service Percentage of employees with >10 Years Length of Service Years of experience Countries Global Offices Leading Brands Connect with us Connect Why do you work at TecAlliance? I support teams in reaching their potential. At TecAlliance, I have the trust & freedom to do it. Juan Manuel Cardona, Italy. Agile Master I value the collaborative, global culture, enabling growth in a forward‑thinking environment. Carol Lazarus, South Africa. Sales Service Specialist I love coaching teams, fostering personal growth, and bridging tech and business. Franziska Monster, Spain. Agile Master I build data-driven platforms that power global automotive workflows Thai Le, Vietnam. Fullstack Developer Working with the latest technologies in an agile IT environment makes TecAlliance stand out to me Marcin Wnykowicz, Germany. Data Engineer I’ve stayed at TecAlliance for over 13 years because innovation here isn’t a buzzword — it’s reality. Timm Nießlbeck, Germany. Lead Modern Workplace I bring people and leads together across the globe, helping them grow and succeed in a diverse, international environment. Wendy Meys, Netherlands. People Partner Very interested on website structure and team cooperate style. Looking forward on growing up as a team. Chakrit Wattapongpisan, Thailand. Junior Frontend Developer To be part of an international, inclusive, future shaping company, passionate to deliver excellence. Marta Morvai, Italy Sales Service Representative Life at TecAlliance TecAlliance Story 1994 Founding of TecDoc Informations Systeme by automotive parts manufacturers and the GVA trade association First publication of the TecDoc Catalogue – back then also a paper version 1995 2000 Founding of TecCom by European spare parts manufacturers for digital ordering processes with an e-business solution Founding of AuDaCon as European specialist for repair and maintenance information 2004 2011 Founding of OptiCat with the focus on ACES & PIES standards Internationalisation Asia-Pacific, South and Central America, Middle East 2012 2013 Merger of TecDoc,TecCom and AuDaCon to TecAlliance → One Alliance Takeover of Headline to expand the portfolio with vehicle parc and market inventory data 2015 2016 Bundling of all competences and brands under the umbrella of TecAlliance Foundation of our subsidiary CARUSO as majority shareholder 2017 2018 Opening of our Russian location in Moscow → Closed in 2023 Acquisition of JNPSoft, the leading provider of product information management software in the USA and Canada 2019 2020 Strengthening our presence in Southeast Asia by opening offices in Bangkok/Thailand and Ho Chi Minh City/Vietnam About TecAlliance Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards Founded in Germany