GBS - Service Management Consultant (f/m/d)

PLACE OF WORK Moserstraße 42, 5020 Salzburg AREA OF EMPLOYMENT Finance EMPLOYMENT TYPE Full-time SALARY Gross annual salary starting from € 62.500* *willingness to overpay with appropriate qualifications As soon as possible How you'll Make your Mark Your main tasks in this role are: Collaborate with stakeholders across Global Business Services (GBS), Service Towers, and international markets to support strategic initiatives, service management activities, and organisational transformation efforts Coordinate governance activities including stakeholder meetings, action tracking, decision logs, and follow-up on key initiatives Develop management presentations, leadership updates, reporting, and decision-making materials for senior stakeholders Support the development and continuous improvement of service management frameworks, processes, governance models, and service catalogues Assist in the definition, monitoring, and reporting of KPIs, SLAs, and other performance metrics to support data-driven decision-making Maintain project plans, milestone tracking, and delivery reporting while proactively identifying risks, dependencies, and capacity constraints Support change management, communication, and stakeholder engagement activities to drive alignment and adoption of new ways of working Facilitate collaboration across functions and countries, ensuring consistent documentation, knowledge sharing, and alignment on priorities Support the operation of service portfolio, demand, SLA/KPI and performance-management processes, maintaining accurate registers, dashboards and action tracking Analyse service performance and customer feedback, identify risks or improvement opportunities, and coordinate follow-up across Service Towers, providers and markets Contribute to the development of standards, templates, and best practices that improve operational effectiveness and governance maturity across GBS Conduct research, analysis, benchmarking, and problem-solving activities to support strategic recommendations and continuous improvement initiatives Ensure deliverables, communications, and documentation meet high quality standards and are completed within agreed timelines Handle sensitive and confidential information with discretion, professionalism, and integrity Your Profile The requirements of the role include: Relevant degree or experience in Business Administration, Economics, Communications, Project Management, Organisational Development, or a related field 3+ years of professional experience in consulting, PMO, project management, service management, transformation, governance, or a similar business function Strong organizational and prioritisation skills with the ability to manage multiple workstreams simultaneously Excellent written and verbal communication skills in English, with the ability to engage confidently with stakeholders at all organizational levels Experience creating executive presentations, reports, and communication materials for senior leadership Strong analytical and problem-solving skills with a high level of attention to detail Ability to work independently, take ownership of deliverables, and proactively drive topics forward Experience managing stakeholder meetings, tracking actions, and coordinating cross-functional initiatives Comfortable working in an evolving environment where structures, processes, and priorities continue to develop Strong collaboration and relationship-building skills within multinational and cross-functional teams Experience with Microsoft PowerPoint, Excel, Teams, and other productivity and collaboration tools Experience using AI-enabled productivity tools such as Microsoft Copilot is considered an advantage A Career that Benefits You Our benefits for you are wide-ranging: 6 weeks of annual leave every year for all A range of subsidised childcare support options Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries) Mobile devices provided to enable flexible working Relocation support (including visas/permits, home search and moving allowance) Free and subsidised healthy food and drinks provided at work Subsidised public transport Bike leasing programme to save up to 20% on bike costs to encourage sustainable transport and improve affordability Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more All the training you need to excel in your role Extensive personal and professional development High level of responsibility in a diverse and international business environment Collaboration with teams across border Private health insurance discounts Comprehensive wellbeing & (mental) health support On-​site & online sports with Wellpass Membership Remuneration Gross annual salary starting from € 62.500* *willingness to overpay with appropriate qualifications Place of work ​Moserstraße 42, 5020 Salzburg​ Start of work ​As soon as possible​ How to Apply All applications take place through our online portal. Simply login and submit your CV, photo and all relevant certificates/qualifications.