General Manager
Cal Backflow | Full-Time
Total Expected Compensation: $110,000
$90,000 + Performance Bonus up to 25% of Base + Healthcare Benefits
About Cal Backflow
Cal Backflow is a licensed backflow testing and repair company serving water districts across San Diego County. We work with property owners, HOAs, commercial facilities, and contractors to keep water systems safe and compliant. Our small, tight-knit team takes pride in doing the job right — and we’re growing.
We’re looking for a sharp, self-directed Office Manager / General Manager to run the day-to-day operations of our business remotely. This is a high-trust, high-ownership role. If you thrive on building systems, keeping things organized, and being the person everything runs through — this is the job for you.
The Role
You’ll be the operational backbone of Cal Backflow — handling everything from making technician schedules, handling customer calls, invoicing, compliance filings, technician support, invoice chasing. Everything that needs to be done on a day-to-day basis for the business to operate is your responsibility.
If you are not committed to being on top of all jobs and handle all moving parts DO NOT APPLY. This job will require your FULL attention.
You’ll be expected to manage your own schedule, communicate clearly, and operate independently.
What You’ll Own
Customer Relations
- Answer inbound calls and emails, qualify new customers, and collect billing info
- Follow up on time-sensitive jobs (failed tests, active water shutoffs) within the same business day
- Notify customers of test results and send invoices via QuickBooks Online
- Maintain professional, friendly communication with repeat and new customers alike
Scheduling & Dispatch
- Schedule all backflow testing and repair jobs using our backflow database and Google Calendar
- Route technicians geographically to minimize drive time and maximize daily job count
- Match job type to the right technician based on skill set and availability
- Send daily job lists to technicians via email at end of each workday
Compliance
- Track and renew technician certifications, city business licenses, and state/county registrations on time
- Submit monthly pesticide use reports to the County of San Diego Agricultural Commissioner
- Flag upcoming renewal deadlines proactively with enough lead time to avoid lapses
Data Submission
- Pull completed test results from Syncta and submit to the appropriate water district portal (SwiftComply, ECOS Connect, BSI Online, or paper mail)
- Know which of the 16+ districts we serve uses which portal and meet each district’s submission deadlines
- Maintain zero backlog — tests should be submitted within days of completion
Invoicing & Accounting
- Invoice customers in QuickBooks Online immediately after job completion
- Apply correct pricing and memorize nuances about customers.
- Bill to the correct legal entity (property owner, management company, etc.)
- Run weekly bank reconciliation, match mobile deposits, and monitor accounts receivable aging
- Run bi-weekly payroll (automated — just verify and approve)
Technician Support
- Conduct bi-weekly supply check-ins with technicians and reorder truck stock proactively
- Source parts and supplies online (eBay, masterbuildermercantile.com, Amazon) — we don’t rely on expensive local suppliers
- Coordinate repair estimates, parts orders, and re-test scheduling for failed backflow tests
Compensation & Benefits
- $90,000+ base salary depending on experience
- Health Benefit Reimbursements
- Annual performance bonus up to 25% of base salary, tied to on-time submissions, invoicing speed, AR health, and compliance record
- Bonus paid quarterly based on a transparent scorecard — you’ll always know exactly where you stand
- Paid time off
- Flexible remote schedule — results matter more than hours
What We’re Looking For
Required
- A great attitude and willingness to learn
- Highly organized and detail oriented, and ability to manage multiple processes
- Strong written communication — you’ll be the voice of the company to customers
- Comfortable learning industry-specific software and portals
Nice to Have
- Experience in a field service, trades, or utilities business
How to Apply
Send your resume and a brief note (2–3 sentences) about why this role is a fit for you.
We’re a small team and we move quickly. If you’re a fit, you’ll hear back fast.
- Cal Backflow is an equal opportunity employer.