General Manager, In-Market Operations

About this job As General Manager // In-Market Operations you will be responsible for the success of JUMO in-market operational activities and key stakeholder relationships. You will manage and grow the business in line with the JUMO Growth and New Markets (GNM) strategy by deploying the JUMO technology stack to connect entrepreneurs and consumers to inclusive financial services. You will be based in Africa and will report to the Chief: Product & Payments Partnerships. You will In coordination with the Chief: Product & Payments Partnerships and the GNM leadership team, set the country strategy for our African operating markets, aligned to, and integrated with, the overall JUMO mission and JUMO GNM strategy. Support internal teams in driving strategic engagements with existing and potential partners. Counterparties include: Capital providers such as Tier 1 FSPs, MFIs, Debt, Government and Development funds. Lead commercial negotiations and escalations with partners. MNOs, wallet providers, affiliates, and other consumer network partners. Government, Central Bank, and other regulatory and industry bodies. Leverage your existing networks, identifying key influencers, and initiating engagements to build strong partnerships that are mutually beneficial. Drive overall performance by maximising the value of each JUMO ecosystem and identifying and capitalising on new opportunities, partnerships and industry trends. Be responsible for aligning the local in-country strategies with the GNM strategy, as well as helping to lead project teams to develop products and/or business models to be deployed. Hold accountability for operational effectiveness of in-country teams and ensure in-market cohesion. You will need 10 - 15 years of experience as a senior leader in Digital Finance, across both Operations and Relationship management. Strong key stakeholder engagement skills across all levels. An established network in private, public and government sectors across African markets; regulatory knowledge and experience are important. Strong commercial and business acumen, particularly someone that can easily operate across a number of disciplines and has the ability to think about all aspects of the business. Africa cross-border and international experience. Capabilities Ability to manage complex relationships at Executive level. Intellect and judgement Resourceful and execution-oriented: take full ownership (i.e. ‘buck stops with me’) – ability to work independently and to make it happen, will do everything it takes to get it done Understands how big organisations work, but is able to work in a small, agile and fast paced environment Ability to break down complex challenges into measurable work streams and to lead the delivery A self-starter, able to make the right calls and escalate only when necessary. Leadership experience: ability to build teams, provide thought leadership, enabling and motivating team members to maximise productivity, performance and enhance overall professional growth. Strong communication skills: communicate in a professional and authentic manner that promotes transparency, accessibility, and high performance. Knows the importance of having direct, candid conversations. Personal effectiveness: exceptional planning and organization. Establish effective habits and practices that ensure you are productive, involved, and delivering optimally. We ask a lot of each other at JUMO, but we give a lot too. You will love Collaborating with smart, engaging people in an inspiring work environment Working for impact Growing and learning continuously, with loads of encouragement and support Boldly taking risks as we navigate new challenges Flexible work practices enabling your best delivery Being autonomous and empowered to lead A stack of leading-edge technologies Remote First This position is based in South Africa, Kenya or Ghana. We operate a remote first working approach, where working remotely is our default way of working. Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available in Cape Town, Kenya and Ghana for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO. Diversity and Inclusion At JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.