We are looking for an experienced Genesys Cloud Consultant to support the design, implementation, and optimization of an advanced AI-powered customer communication platform. The primary objective is to integrate Genesys Cloud CX with ElevenLabs' conversational AI and voice technologies, creating intelligent voice automation solutions for customer service, sales, and support operations.
This is a high-impact project involving modern cloud technologies, conversational AI, voice bot development, and enterprise contact center integration.
The Consultant Will Be Responsible For
Connecting Genesys Cloud telephony and routing capabilities with ElevenLabs voice AI services.
Enabling real-time conversational interactions between callers and AI agents.
Designing escalation workflows from AI agents to live contact center agents.
Implementing monitoring, analytics, and performance optimization mechanisms.
Supporting production rollout and stabilization.
Requirements
Proven experience implementing and configuring Genesys Cloud CX.
Strong understanding of Genesys Architect, Flows, Routing, IVR, and Workforce Engagement capabilities.
Experience with REST APIs, webhooks, OAuth, and cloud-based integration patterns.
Hands-on experience integrating third-party systems with contact center platforms.
Knowledge of conversational AI, speech recognition, or voice automation technologies.
Experience working with cloud platforms such as AWS, Azure, or Google Cloud.
Ability to troubleshoot complex integration scenarios.
Strong communication skills and excellent English proficiency.
Responsibilities
Analyze business and technical requirements related to contact center operations.
Design and implement integrations between Genesys Cloud CX and ElevenLabs AI services.
Configure and optimize Genesys Architect call flows, routing, queues, and IVR logic.Integrate real-time voice agents, speech synthesis, and conversational AI capabilities.
Develop and maintain API-based integrations between Genesys Cloud and external systems.
Configure webhook, REST API, and event-driven communication mechanisms.
Ensure high availability, security, and scalability of the integrated solution.
Support testing, debugging, and production deployment activities.
Collaborate with solution architects, developers, AI engineers, and business stakeholders.
Create technical documentation and provide knowledge transfer to internal teams.
Our offer
Opportunity to work on cutting-edge AI and voice automation projects.
Collaboration with experienced cloud, AI, and contact center specialists.
Flexible remote working environment.
Competitive compensation based on experience and expertise.