German & English IT Support - Hybrid - Iasi

💻The IT Support Specialist provides technical support and assistance to end-users experiencing IT-related issues, ensuring effective communication and resolution. You will troubleshoot hardware and software problems, manage service requests, and maintain comprehensive documentation to enhance overall IT service efficiency.

Role and responsibilities:

• Act as the initial point of contact for all end-user support requirements;
• Act as first line support ︁︀︂︃︃︇︉︆︄for any users experiencing issues with room bookings;
• Provide video and audio 1st line support services;
• Incident logging and tracking;
• Attempt to resolve as many incidents as possible at the first point of contact offering advice and guidance;
• Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorized external companies, monitor usage and availability of equipment in rooms;
• Record all incidents and Video conference requests within the SCC service desk tool'
• Monitor mailbox following OLA’s and SLA’s.

Your profile:

• Excellent understanding of German & English – spoken and written;
• Availability to work in shifts: Monday - Friday 09:00 - 18:00, 11:00-20:00;
• Confidence in speaking to users directly;
• Troubleshooting experience in a support environment;
• Ability to work under pressure;
• Basic networking skills required;
• Basic Audio Visual knowledge preferred;
• Strong experience working in a service desk environment preferred.

What we offer:

• High-quality external and internal technical training with a dedicated training department.
• Reimburse certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

• Recommendation Bonuses for new team members;
• Private medical subscription; Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Bookster corporate library subscription;
• Career development opportunities.

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).