German Retention - Remote ( Swiss experience)

About Us RMG Talent is a global recruitment agency specializing in the Forex and iGaming industries. With a strong international network and deep industry expertise, we connect top-tier talent with leading companies across Europe, LATAM, Asia, and the Middle East. Whether you're hiring or job-seeking, we deliver fast, tailored, and discreet recruitment solutions that drive results. Job Description This is a remote position. We are looking for experienced German Retention Agents to join a growing international Forex team. This is a fully remote opportunity for professionals who know how to build long-term client relationships, increase client activity, and maximise retention. Experience working with Swiss German-speaking clients is highly preferred. Responsibilities Build and maintain strong relationships with German-speaking clients. Retain and reactivate existing clients through regular communication. Increase client deposits, trading activity, and lifetime value. Understand client trading goals and provide ongoing account support. Promote new products, campaigns, and trading opportunities. Handle client objections professionally and effectively. Maintain accurate CRM records and client notes. Work closely with internal departments to ensure an excellent client experience. Achieve individual and team KPIs. Requirements Previous experience as a Retention Agent within the Forex, CFD or Financial Trading industry is essential. Native or fluent German (spoken and written). Experience working with Swiss clients is highly preferred. Strong sales, negotiation, and relationship management skills. Proven track record of meeting or exceeding retention targets. Excellent communication and closing abilities. Self-motivated with the ability to work independently in a remote environment. Experience using CRM systems and trading platforms is an advantage. Stable internet connection and suitable home office setup. Forex / CFD Retention German (Native/Fluent) Client Relationship Management Sales & Negotiation Objection Handling Upselling & Cross-selling CRM Systems Target-Driven Mindset Time Management Remote Working Experience Benefits Fully remote position. Competitive base salary plus attractive commission structure. International and supportive team environment. Career growth opportunities. Ongoing training and professional development. Performance-based incentives.