German speaking Customer Support Representative (m/f/d)

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC! We are seeking an enthusiastic and customer-focused German-speaking Customer Support Agent to join our growing team in Chișinău, Republic of Moldova. In this role, you will be the voice of our organisation, delivering exceptional support to our German-speaking customer base. You will handle inquiries with professionalism and empathy, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a dynamic, supportive environment where your communication skills and genuine care for customers truly make a difference. Answer customer questions via phone, email, and chat in German with professionalism, courtesy, and enthusiasm Resolve customer issues promptly and effectively, providing quick solutions whilst maintaining meticulous attention to detail Document all customer interactions accurately and maintain comprehensive records within our support system Identify complex or escalation-worthy issues and escalate them to the appropriate departments or senior staff members in a timely manner Follow up with customers to ensure their concerns have been fully resolved and their satisfaction is achieved Maintain a friendly, empathetic, and patient attitude whilst managing multiple customer requests simultaneously Contribute actively to a positive team environment by sharing best practices, insights, and collaborative solutions with colleagues Meet and exceed performance goals related to response time, resolution rate, and customer satisfaction scores Provide constructive feedback to management regarding common customer concerns, pain points, and suggestions for product improvements Demonstrate resilience and flexibility in adapting to changing priorities and evolving customer needs Fluency in German (written and spoken); Proficiency in English is highly desirable Proven experience in customer support, customer service, or a related customer-facing role Strong communication and people skills, with the ability to remain calm and composed under pressure Excellent problem-solving abilities and meticulous attention to detail Proficiency with IT systems and customer relationship management (CRM) tools Ability to multitask and prioritise effectively in a fast-paced, dynamic environment Demonstrated empathy, patience, and genuine care when interacting with customers High school diploma or equivalent qualification Strong organisational skills and the ability to manage time effectively Collaborative mindset with a commitment to supporting team members and fostering a positive workplace culture Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthday Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues. Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work