Global AR Manager

Idera, Inc. delivers B2B software productivity tools that enable technical users to do more with less, faster. Idera, Inc. brands span three divisions—Database Tools, Developer Tools, and Testing Tools—with products evangelized by millions of community members and more than 50,000 customers worldwide, including some of the world's largest healthcare, financial services, retail, and technology companies. Job Details Come join Idera's Corporate Accounting Organization as a Global Accounts Receivable Manager;. We are looking for creative problem solvers to join our team and revolutionize the way the world does business. If you're a sharp, intellectually curious thinker who thrives on ambiguity and can juggle multiple shifting priorities without missing a beat, we want to hear from you. Idera's Finance team drives business growth and profitability through strategic, financial and operational leadership. Position Summary Idera is seeking a Global Accounts Receivable Manager to lead collections strategy and execution across a global portfolio of software businesses. This role is responsible for improving cash collections, reducing delinquency, strengthening end-to-end accounts receivable operations, and driving consistency across processes, systems, and controls throughout the order-to-cash cycle. The ideal candidate is a hands-on leader with strong business-to-business software collections experience, sound business judgment, the creativity to devise practical solutions to problems that don't come with a playbook, and the ability to operate effectively in a multi-entity environment. Reporting to the Vice President of Accounting, this person will partner closely with Billing, Sales, Customer Success, Revenue Operations, Legal, Treasury, and business-unit leadership to resolve disputes, improve processes, support scalable growth, and enhance the customer payment experience. The role requires strong Microsoft Excel skills to analyze aging, identify trends, reconcile activity, and provide actionable insights to leadership. What You’ll Do • Lead day-to-day collections operations across a portfolio of domestic and international customer accounts, while partnering across teams that support billing, cash application, credits, and receivables reconciliations. • Develop and execute collection strategies that improve cash flow, reduce past-due balances, and support company DSO and bad debt objectives. • Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk, customer profile, and materiality. • Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection to resolve escalations and improve upstream processes that affect collectability. • Serve as an escalation point for complex or high-value customer accounts and drive timely resolution while maintaining strong business relationships. • Support strong billing-to-cash execution by helping ensure invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and in alignment with contracts, ERP records, and billing platforms. • Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support a scalable and consistent process across business units. • Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership. • Lead and develop the accounts receivable team through hiring, training, motivating, evaluating, and supervising, including structured coaching, individual development plans, and performance documentation that build bench strength for future growth. • Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows. Actively evaluate and adopt AI-enabled tools to strengthen decision-making, surface risk earlier, and increase team productivity. • Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership. • Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting. • Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems. Basic Qualifications • Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent practical experience. • 7+ years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions. • 3+ years of experience leading collections teams, AR operations, or multi-account portfolios in a business-to-business environment. • Experience in a software, SaaS, or technology-driven company. • Strong understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution. • Strong understanding of collections strategy, AR aging, customer account risk, and general accounting fundamentals. • Experience partnering cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders. • Experience preparing AR reporting, KPI metrics, cash collection insights, and executive-ready presentations. • Strong written and verbal communication and negotiation skills, including the ability to manage customer conversations professionally and handle escalations effectively. • Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment with a proven ability to multitask across competing deadlines without losing accuracy or attention to detail. • Experience with ERP, billing, and CRM platforms such as NetSuite, Intacct, Microsoft Dynamics/Great Plains, Salesforce, Chargebee, Zuora, or similar systems. Preferred Qualifications • Experience in a global, multi-entity software organization supporting multiple business units or acquired businesses. • Experience with recurring revenue models, including subscription, maintenance, license, services, and/or usage-based billing. • Experience with billing platform ownership, implementation, or process enhancement in a scaling software environment. • Experience with AR automation, collections tooling, workflow optimization, or broader finance transformation initiatives. • Experience with credit review, payment-term management, and escalation frameworks for high-risk accounts. • Experience managing offshore, distributed, or shared-services resources. • Strong systems aptitude and comfort navigating ERP, CRM, billing, ticketing, and reporting tools in a high-volume environment. • Comfort adopting AI-enabled tools and automation as a core part of daily collections, reporting, and productivity workflows. • Accounting degree or other relevant professional certification is a plus. • Experience in a high-growth or acquisitive software environment is a plus. What Success Looks Like • Improved cash collections and reduced past-due aging across the portfolio. • Strong collaboration with internal stakeholders to resolve disputes faster and improve the customer payment experience. • Clear, actionable reporting for leadership on receivables health, collection risk, and performance trends. • Well-documented, scalable processes that strengthen controls and support continued business growth. • A track record of turning ambiguous, cross-functional challenges into clear, creative solutions that keep the order-to-cash cycle moving. An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.