Global Client Manager

Who We Are Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK ! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk. We are hiring this role Globally and only accepting applications from those who reside in Brazil, Colombia and Mexico. The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence. Positioned between the Client Strategy Director and Client Coordinator , the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate. Ideally, this person will have 3-4 years media experience at an agency, experience with RFPing vendors, vendor comms, and media best practices. What You’ll Do Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders. Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met. Translate channel strategies and media plans into clear action steps for internal activation and analytics teams. Lead internal status meetings and maintain delivery trackers, ensuring all teams understand responsibilities, deadlines, and expectations. Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met. Proactively identify risks, gaps, or misalignment in delivery and escalate appropriately with proposed solutions. Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications. Support upsell and cross-sell opportunities by identifying executional needs, expansion signals, or operational gaps. Maintain clear, timely client communications, summarizing progress, next steps, and key considerations with confidence and accuracy. Mentor Client Coordinators by providing guidance on workflows, client communication, and quality standards. What You Bring Demonstrated experience managing client relationships and integrated marketing campaigns in shopper marketing, retail media, consumer marketing, or a related agency or client-services environment. Strong project and delivery management skills, with the ability to manage concurrent campaigns, timelines, scopes, approvals, dependencies, and launch requirements across multiple teams. Working knowledge of the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting. Experience supporting grocery, retail, or CPG clients is preferred. Clear and confident client communication skills, including the ability to lead status meetings, translate complex information into actionable next steps, and adapt communications for different stakeholders. Proven ability to coordinate cross-functional partners across client strategy, media, creative, analytics, and activation teams without relying on direct authority. Strong judgment and problem-solving skills, with a record of identifying delivery risks early, evaluating tradeoffs, proposing practical solutions, and escalating issues appropriately. Exceptional attention to detail and commitment to delivery quality, particularly when reviewing campaign requirements, client communications, timelines, and launch materials. Ability to manage changing priorities and maintain structure in a fast-paced environment with multiple stakeholders and overlapping deadlines. Collaborative approach and willingness to guide less-experienced team members on workflows, communication practices, and quality expectations. Familiarity with project-management and collaboration platforms, campaign trackers, presentation tools, and spreadsheet-based reporting. Experience working with a grocery retailer, understanding retailer-specific processes, or supporting regional shopper marketing programs is beneficial but not required. Check us out at www.goodwaygroup.com to learn more! If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements. Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone , regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.