Global Client Services Director

Global Client Services Director We are looking to engage a Global Client Services Director which is a key senior, high-visibility leadership role reporting directly to our Chief Operating Officer. Reimagine Your Career with Satellite Office Satellite Office is a premium offshore staffing provider that has been connecting talented Filipino professionals with leading businesses across Australia, the US and beyond since 2013. We're not a call centre and we're not a middleman. We build dedicated teams where our people become a true extension of the companies they support, doing meaningful work for brands that value them. Our people are the reason we exist. That's why we invest in real career pathways, structured learning and development, modern workspaces, and a culture built on genuine care, an approach recognised through our Great Place to Work® certification and our place among the Top Employers in the Philippines. We are looking to engage a Global Client Services Director which is a key senior, high-visibility leadership role reporting directly to our Chief Operating Officer. As Global Client Services Director -You will take full ownership of client retention, satisfaction and organic growth across our entire portfolio of offshore teams — supporting high-growth across multiple sectors. How will you make a difference ● Lead, coach and build a high-performing Client Services team ● Manage strategic client relationships end-to-end — QBRs, escalations, reporting and growth planning ● Drive operational efficiency and a client-first culture across the Manila site ● Build and present data-driven reporting frameworks for key stakeholders ● Identify and act on organic growth opportunities with existing clients ● Partner with senior leadership on engagement, capability building and commercial strategy What you will bring ● Extensive senior leadership experience in BPO, offshore staffing or managed services ● A proven track record managing client relationships at a strategic and operational level ● Strong performance management and data-driven decision-making background ● Excellent written and verbal English communication skills ● Commercially minded, hands-on leadership style — you take ownership and work independently ● Extensive leadership managing a high performing team Satellite Office has been recognised as a Great Place to Work for four consecutive years. We are passionate about our people, and we foster a happy and fulfilling work environment built on trust. For this reason, our employees feel they truly belong, are appreciated for who they are, and are supported in the path of who they want to become. Role type Administration, Operations, and Support Role Operations Manager Locations Jollibee Tower, Ortigas Center, Pasig City Remote status Hybrid Work Schedule Hybrid 4/1 Shifting Schedule? No Shifts with Daylight Savings? No About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.