Global Community Manager

As Global Community Manager, you lead community strategy and operations across all of Crytek's titles, reporting to the Head of Communication & PR. You own how we show up for players day to day: the programs, the channels, the moderation standards and the tone. You lead the community management team and ensure the community’s voice reaches the teams and decision-makers who can act on it. What You'll Do Own global community strategy across the portfolio Lead and develop the community management team across titles Set moderation standards, escalation paths and channel operating practice Own community programs and the community content calendar Ensure player sentiment and issues reach product, development and leadership clearly Partner with Creator Partnerships, PR and Marketing on integrated activity Report on community health with evidence, not anecdote What You Bring 6+ years in community management, including team leadership Experience with demanding, long-standing player communities Strong moderation and crisis-handling judgement Multi-title or multi-channel operating experience Ability to represent the community credibly to development teams Excellent written communication in English Willingness to relocate to Frankfurt am Main, Germany What you can expect from us Career Path Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives. Relocation Support We offer a relocation budget and full coverage of flights to Frankfurt for you and your family. You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.). Company Apartment To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt. Public Transport Pass Discover Frankfurt by bus, tram and metro – free of charge. Gym Card A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities. State-of-the-art Office We’ve recently moved into a brand-new, modern office located in the heart of Frankfurt. Our new workspace is designed to inspire creativity and collaboration, with open areas, quiet zones, and top-tier facilities — all just steps away from public transport, restaurants, bars and cultural hotspots. Hybrid Working We believe in the value of in-person collaboration while also supporting flexibility. Our hybrid working model includes three days per week in the office and the option to work remotely up to two days per week, unless role-specific requirements or business needs require you to be on site. Equal Opportunity & Inclusion We’re building a workplace where everyone belongs. We welcome people of all backgrounds and identities and are proud to be a truly global team, with employees from over 42 countries contributing their ideas, cultures, and perspectives every day. German Classes Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family. Events Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more! Vacation Days At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.