Global Employee Enablement Advisor, Manager CSX

The Global Employee Enablement Advisor, Manager is the strategic employee learning partner and first point of contact for Customer Success Experience (CSX). CSX helps customers achieve successful business outcomes and realize the full value of their Infor solutions. The function brings together Customer Success, Customer Support, Global Education & Enablement, and Customer Success Operations & Transformation to strengthen customer health, adoption, value realization, and long-term retention. A Typical Day in the Life Includes: Build and maintain trusted relationships with CSX leaders, HR business partners, Accountable Role Owners, and other key stakeholders Proactively identify skill gaps, performance challenges, and employee enablement opportunities Represent CSX’s enablement needs in planning cycles and prioritization conversations Conduct thorough needs assessments using structured diagnostic frameworks before recommending any solution Translate business goals and CSX’s KPIs into multimodal learning journeys. Incorporate third-party content, internal programs and courses, embedded workflow learning, and peer development. Basic Qualifications: Experience in learning and development, HR consulting, or organizational effectiveness in the technology industry, preferred. Consulting skills, including needs assessment, root-cause diagnosis, and solution design grounded in business context. Stakeholder management, negotiation, mediation, and respectful challenge skills with business leaders and senior executives. Experience proposing and implementing high-value, multimodal learning solutions beyond traditional instructor-led training. Comfort with data, including defining KPIs, measuring outcomes, and translating learning impact into business language. Familiarity with learning platforms and tools such as LMS, Udemy, and others is a plus. Experience working in and/or supporting a specific business function such as R&D, Sales, or Finance is advantageous. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Preferred Qualifications: Familiarity with learning platforms and tools such as LMS, Udemy, and others is a plus. Experience working in and/or supporting a specific business function such as R&D, Sales, or Finance is advantageous. Familiarity with Principle Based Management (PBM) is helpful, including applying its dimensions in daily advisory work and grounding recommendations in mutual benefit and contribution.