Global Infrastructure Engineer - EUC

ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Introduction Join our global End User Computing (EUC) team as a Global Infrastructure Engineer, where you'll play a key role in managing and enhancing our end-user device environment. You'll help ensure that our Lenovo laptop estate, Microsoft Intune platform, and endpoint security solutions deliver a secure, compliant, and seamless employee experience across multiple global locations while driving innovation through automation and modern workplace technologies. What you'll do You'll manage and optimise the global Lenovo device estate, ensuring devices remain secure, compliant, up to date, and aligned with business and security standards across all regions. You'll administer and enhance Microsoft Intune, Autopilot, and endpoint management solutions, including device enrolment, compliance policies, configuration profiles, conditional access, and application deployment. You'll develop EUC dashboards, reports, and PowerShell automations to improve visibility into device compliance, patching, hardware health, licence utilisation, inventory management, and operational efficiency. You'll provide advanced support for complex EUC incidents, perform root-cause analysis, maintain ITIL-aligned service processes, and create documentation, runbooks, and knowledge articles to support service excellence. You'll collaborate with security, infrastructure, and business teams to support endpoint protection, device lifecycle management, office projects, and the adoption of modern workplace technologies and best practices. What we offer Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance. Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance. Allowances & Support: Transportation/transport allowance and shift allowance. Paid Time Off: Generous leave policy to support work–life balance. About you You have 3+ years of experience in EUC or endpoint engineering within global or multi-site environments, with expertise in Microsoft Intune, Microsoft Endpoint Manager, and enterprise device management. You have strong experience managing Windows 10/11 devices, Lenovo or equivalent laptop estates, Autopilot provisioning, Entra ID (Azure AD), Conditional Access, and endpoint security technologies such as Microsoft Defender for Endpoint. You are proficient in PowerShell scripting, reporting, and dashboard creation, with experience using Intune reporting, Microsoft Endpoint Analytics, and automation to improve operational performance. You possess strong analytical, problem-solving, documentation, stakeholder management, and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. You hold a degree in IT, Computer Science, or a related field, have strong English communication skills, and ideally possess Microsoft MD-102 or other Microsoft 365 certifications, along with experience working in multicultural, fast-paced organisations OUR COMMITMENT TO YOU AND THE ENVIRONMENT Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.