Role Overview
Sycomp is seeking a highly organized, detail-oriented, and customer-focused Global Sales Operations Specialist to support the end-to-end sales operations process for global sales teams. This full-time remote role, based in the Philippines, supports key activities such as quotation creation, order processing, proposal preparation, vendor coordination, backorder tracking, and operational follow-through.
The role serves as a key support partner to account managers, sales teams, logistics, finance, supply chain, vendors, and customers to ensure requests are handled accurately, efficiently, and in compliance with company processes. The ideal candidate must be proactive, adaptable, and comfortable working in a fast-paced global IT sales environment.
About Sycomp
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
Key Responsibilities
Sales Support and Quotation Management
- Prepare accurate customer quotations and proposals based on account manager or sales team requests.
- Request vendor pricing, special pricing, product availability, and lead-time information as needed.
- Review customer requirements, SKUs, pricing, validity dates, margins, and supporting documentation before quote submission.
- Convert vendor pricing into internal quote formats and customer-ready proposals.
- Support deal registration, special pricing requests, and account-specific quoting requirements when applicable.
Order Processing and Fulfillment Support
- Process and monitor customer orders to ensure accuracy, compliance, and timely fulfillment.
- Track order status from quotation through delivery and provide updates to internal stakeholders.
- Coordinate with logistics, supply chain, procurement, finance, and vendors to resolve order-related issues.
- Assist in preparing shipment requests and coordinating delivery requirements for domestic and global shipments.
Vendor and Cross-Functional Coordination
- Communicate with vendors, distributors, and internal teams to gather pricing, stock availability, estimated time of arrival, and product details.
- Follow up with vendors on pending quotes, backordered items, lead times, and delivery schedules.
- Escalate delays, discrepancies, or incomplete information to the appropriate stakeholders.
- Maintain professional and timely communication with account managers, customers, vendors, and internal teams.
Backorder and Reporting Management
- Monitor backordered items and provide timely updates to sales teams and customers.
- Prepare and maintain trackers, reports, and operational records related to quotes, orders, backorders, and fulfillment status.
- Ensure records are accurate, updated, and properly documented for tracking and audit purposes.
- Identify recurring issues or bottlenecks and recommend process improvements when appropriate.
Customer Service and Issue Resolution
- Respond promptly to customer and sales team inquiries related to quotes, orders, shipments, and product availability.
- Help investigate and resolve discrepancies between purchasing, receiving, invoicing, and accounts payable records.
- Support customer satisfaction by ensuring timely communication, accurate information, and reliable follow-through.
- Take ownership of assigned requests and ensure completion within expected turnaround times.
Process Improvement and Operational Support
- Assist with ad hoc tasks and projects assigned by Sales Operations leadership.
- Contribute to process improvements, workflow documentation, and efficiency initiatives.
- Support the team in maintaining operational consistency and high-quality execution across global sales activities.
- Adapt to changing priorities, account requirements, tools, and sales team processes.
Qualifications
Education
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Information Technology, or a related field; equivalent work experience may also be considered.
Experience
- At least 2–3 years of experience in sales operations, order management, quotation processing, procurement support, logistics coordination, or a related role.
- Experience working in the IT industry, especially with an IT distributor, reseller, vendor, or systems integrator, is highly preferred.
- Experience supporting global or North American sales teams is an advantage.
- Familiarity with sales support processes, vendor pricing, deal registration, order fulfillment, and customer support is preferred.
Required Skills and Competencies
- Strong attention to detail and commitment to accuracy.
- Excellent verbal and written English communication skills.
- Ability to work independently in a remote setup with minimal supervision.
- Strong organizational and time management skills.
- Ability to manage multiple requests while maintaining quality and accuracy.
- Strong problem-solving and follow-through skills.
- Customer-focused mindset with a sense of urgency.
- Ability to interact professionally with all levels of the organization, customers, vendors, and internal stakeholders.
- Proficiency with Microsoft Office, Excel, CRM systems, ERP tools, and sales or order management platforms.
- Willingness to learn new systems, products, vendors, processes, and account-specific workflows.
- Ability to work in a global environment and support shifting business priorities.
Work Setup and Schedule
- Full-time remote role preferably residing within NCR only
- Work schedule may follow US time zones, including PST or EST, depending on assigned sales team or business requirements.
- Occasional in-person team meetups may be required for collaboration, alignment, or company activities.
Success Expectations
A successful Global Sales Operations Specialist is expected to:
- Quickly learn Sycomp’s sales operations processes, tools, vendors, and account-specific workflows.
- Deliver accurate quotations, proposals, reports, and order updates.
- Communicate clearly and proactively with account managers, customers, vendors, and internal teams.
- Manage requests with urgency while maintaining accuracy and quality.
- Demonstrate accountability, adaptability, and professionalism in a remote global work environment.
- Contribute to a reliable, efficient, and customer-focused sales operations function.
Technology Means the World to Us
Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.
If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.
Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.
Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected]
Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.