Graduate Service Operations | Diplômé(e) – Opérations de services

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Graduate - Service Operations , you will develop your skills within the Service Operations team while helping maintain high-quality service delivery. You will support the implementation and improvement of operational processes, follow SITA standards and procedures, and contribute to delivering excellent customer support and satisfaction. Reporting to the Manager, Service Operations , you will be part of the Service & Infrastructure Operations team , providing operational support to both internal and external customers in line with customer contracts and Service Level Agreements (SLAs). Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us! Empowered People, Reinventing Travel Qualifications WHAT YOU WILL DO Perform proactive fault monitoring and incident management to the highest standards, ensuring exceptional service delivery. Conduct root-cause diagnostics on infrastructure and service operations, maintaining full ownership of customer problems until they are resolved. Minimize recovery times by coordinating seamlessly with appropriate internal and external resolver groups. Initiate timely and accurate escalations to designated operational endpoints in accordance with customer contracts and SLAs. Execute preventative maintenance on equipment and systems based on agreed-upon schedules and customer expectations. WHO YOU ARE University Degree in Computer Engineering/Systems Engineering/Information Systems; Good knowledge of Operating Systems - Linux / Windows; Keen interest in IT Infrastructure systems including server management (HP/Dell Servers), Operating System administration; Keen interest in virtualization technologies such as VMware; Exposure to Kubernetes advantageous Good communication skills, fluent in English Must be a team player Must obtain your degree by 2025/2026 WHAT YOU WILL GAIN Great exposure to different teams and technologies. Get assigned to a Buddy and a Mentor who will guide you throughout your Graduate experience. 12-month contractual assignment with a high possibility of conversion. Hybrid work arrangement: 3 days in office presence. Shift-based work assignment (9:30am - 5:30pm / 11:30am - 7:30pm) Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day during the week. End-of-contract bonus. Be a part of a Graduate community – both local and global. Have access to both Technical and soft skills development training. Comprehensive medical and flexible benefits. WHAT WE OFFER We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life. Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us! 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation