Group Air Coordinator

C ollette is seeking a Group Air Coordinator to join our growing Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI. Remote option may be considered based on GDS experience and/or other travel related experience. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: The Group Air Coordinator is responsible for supporting Group Air teams by securing the most optimal air schedules for group travelers while delivering exceptional customer experience and achieving profitability targets. Primary Functions: Coordinate air transportation in accordance with established contracts and group pricing guidelines. Achieve key customer service metrics while adhering to budget requirements. Book air for group passengers—either in group blocks or individually—utilizing contracted fares whenever possible. Ensure all group air arrangements accurately reflect customer needs, including seat assignments, wheelchair assistance, and special meal requests. Manage schedule changes to maintain legal connections and comply with tour requirements. Assist with the finalization and reduction of air blocks in a timely and organized manner. Provide support for on-tour air emergencies. Process changes on existing reservations. Work pre-determined Saturdays and some holidays throughout the year, primarily to support on-tour emergency needs. Knowledge & Skills: 1–2 years of experience in air travel coordination, group air operations, or a related travel industry role preferred. GDS experience preferred and/or other travel related systems. Excellent organizational skills with the ability to manage multiple deadlines and shifting priorities. Strong problem-solving abilities, especially when handling schedule changes or traveler emergencies. Exceptional communication and customer service skills, both written and verbal. Ability to work independently while collaborating effectively with cross‑functional teams. High level of accuracy and attention to detail. Proficiency with Microsoft Office applications and comfort learning new systems. Compensation & Benefits We believe in taking care of our team—inside and outside of work. The pay range for this position is $19 - $24 per hour. What We Offer: Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving Time Off: Generous PTO, paid holidays, and your birthday! Volunteer Time: Paid hours to give back to causes you care about Financial Security: 401(k) with company match Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program Career Growth: Tuition reimbursement to help you level up your skills Exclusive travel discounts, incentives and more!