Group Leader, BoH – Data Management

Purpose of The Job: To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms. Job Responsibilities: BOH and Menu Data Creation Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes Execute data changes for national promotions and market tests for KFC and multi-brand restaurants Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels Create and maintain data sets for restaurant level inventory and product projection BOH systems Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption Build out menus and pricing in support of new restaurant openings Develop, maintain and support Kitchen Display System (KDS) data Leadership & Support Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency Collaborate with the KFC Help Desk leadership team to drive incident and call reduction Monitors and responds to critical escalations during non-business hours Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work Deliver clear communications to leaders and cross functional partners on BOH initiatives Provide cross functional partners and franchisees with assistance for BOH reporting needs Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team. Working Relationships: Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing. Supervision of Personnel: Exempt – 3-5 Contractors – 1-3 Knowledge and Skill Required: Education – Bachelors degree in Computer Science preferred but not required 3-5 years of experience in restaurant technology Leadership and/or project management experience preferred Proven ability to lead a high performing team with Smart, Heart, and Courage Strong knowledge of restaurant operations High degree of expertise around inventory and projection management systems Strategic mindset and can deliver high-performance outcomes Excellent written and verbal communication skills Self-motivated with a strong drive for results and intellectual curiosity Confident, articulate and strong professionalism in all situations Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools Previous experience in creating and maintaining training and technical documentation Salary Range: $89,300 to $105,100 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.