Group Premium Services Representative

We are seeking a detail‑oriented professional with a strong aptitude for numbers and data to join our team as a Group Policy Services Representative (GPS Rep). This role supports accurate and timely group premium processing and policy administration in a fast‑paced, production‑driven environment. The GPS Rep delivers accurate, timely, and customer‑focused service for group insurance products by processing policy transactions, resolving inquiries, and researching complex cases while meeting service, quality, and regulatory standards. This position is well suited for someone who enjoys working with data, using Excel, and contributing to operational excellence through collaboration and continuous improvement. Training will begin Thursday October 1st for 7 weeks Training Hours 8:00am - 4:30pm CST WHAT WE CAN OFFER YOU: Hourly Wage: $22.00, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Process group premium transactions accurately and timely, ensuring paid‑to dates are advanced and policies remain in good standing. Research and resolve premium, billing, and policy inquiries from employers, members, internal partners, and business areas while maintaining confidentiality. Analyze data and reports to identify discrepancies, trends, and resolution paths. Maintain compliance with regulatory requirements, internal controls, and service standards. Ensure accuracy in billing statements and premium payments. Identify, evaluate, and resolve eligibility and billing entries. Collaborate with teammates and business partners to resolve complex or escalated issues. Contribute to team success by meeting productivity and quality expectations WHAT YOU’LL BRING: Strong attention to detail with the ability to work accurately in a high‑volume environment. Proven ability for working with numbers, reports, and data analysis. Proficiency in Excel and willingness to learn internal systems and tools while having the ability to learn quickly. Good verbal and written communication skills and the ability to effectively articulate instructions and information to other associates and customers. Effective written and verbal communication skills, alongside sound judgement, creativity and flexibility Sound judgment, creativity and flexibility and time management skills You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and in a listed location. Ability to research, problem‑solve, and make sound decisions within guidelines. Customer‑focused mindset with a commitment to service excellence You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: Advanced Microsoft Excel knowledge. Experience in professional office roles involving insurance products, and accounting. Knowledge of contract pro We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at [email protected] . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Hiring Policies and Legal Notices