Growth Support Analyst, SBR

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Job Summary Creates a positive customer experience in a cross-functional environment w hile providing task-centric, administrative support to the growth team. Competencies: Team Success Customer/Client Focus Personal Credibility Applied Learning Analytical Agility Core Responsibilities: Responsible for accurate and timely completion of day-to-day tasks associated with 401(k) plan sales, including but not limited to, plan illustrations, proposals, fee comparisons and document change requests Review s and accurately document s changes direct ed by clients and internal team Develops and applies continuously growing product and process knowledge to effectively anticipate and meet growth team needs and industry standards Communicates effectively with partners, clients, external and internal customers to identify and resolve issues including but not limited to training and procedural gaps and assists in resolving with appropriate resource(s) Prepares outgoing mail and outgoing packages f or Growth team via UPS or FedEx A pproaches every customer contact either by mail, email, or telephone as a personal opportunity to: 1.) Demonstrate the value PAi brings to the relationship and 2.) Provide professional, personalized service to the customer that exceeds expectations Maintains extensive working knowledge of sales CRM , regularly generating reports for the Sales team, Marketing, Senior Leadership Team, and other departments as needed Assists with scheduling, organiz ing , and coordinating complex activities such as team presentations, communications, conferences, video conferences, meetings, webinars, trade shows, department activities , celebrations, and other events C reates and maintains Sales Team procedures Manages and maintains CRM alongside the Salesforce Administrator Manages key sales applications including the configuration, operation, and integration of sales software Leads marketing data and analytics efforts including management, measurement, and manipulation of data while working closely with the Sales Manager and Marketing Team to drive sales strategy Provides back-up to the Growth Support Specialist as needed Job Requirements: Regular attendance and punctuality Ability to work autonomously or as part of a team Ability to work in a fast-paced, change driven environment Adherence to all company policies and procedures Minimum Qualifications: High school diploma or equivalent 2 years of experience working in a customer services admirative or sales role Experience working with Microsoft Excel, Word and Outlook Accountable and d etail oriented, with strong analytical, multitasking and mathematical abilities Strong professional communication technique and etiquette Preferred Qualifications: Associates Degree in business related field Bilingual in English and Spanish Financial Industry experience Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.