GTM (m/f/d)- Working Student – 3rd Level Support| Legal AI Tech Scale-Up

Your team Noxtua is Europe's sovereign Legal AI, built together with leading European legal publishers. Our largest partner in Germany is C.H.BECK — and their users expect fast, competent answers when they have a question about the product. That is where you come in. As a Working Student in 3rd Level Support, you are the person who makes sure customer and publisher requests are answered properly and on time. Today those requests are spread across several inboxes; your job is to give them one clear owner. You will take incoming support cases, work them through to a resolution, and make sure we stay within the service levels we have contractually committed to our partners. You will join the GTM team and be trained personally by Nils, who leads our partner and publisher work. You will not be thrown in at the deep end: you get a proper handover, clear escalation paths, and direct access to the people who build the product when a case needs deeper technical input. About you Enrolled student at a German university for the full duration of the working student contract — field of study is secondary; your reliability and communication are what matter. German Level (B2 to C2), as you will support German-speaking legal professionals. Good English for internal communication. Based in Germany and available approx. 4 hours per day, Monday to Thursday — dependable, predictable availability matters more here than total hours. Clear, professional written communication. You can explain something to a lawyer without sounding technical, and stay friendly when someone is frustrated. Structured and self-organised . You keep track of open cases, follow up without being reminded, and know when to escalate. Comfortable with digital tools — ticketing / Jira, Confluence, and Microsoft 365. Prior support, service desk, or customer-facing experience is a plus, not a requirement. Interest in legal tech or AI is a bonus — a legal or business background is welcome but not required. Your responsibilities Own the support inbox. Take in customer and publisher requests, triage them, and make sure nothing is left unanswered. Resolve 3rd-level cases. Work through product and usage questions independently, and escalate to Product or Engineering when a case genuinely needs them. Protect our SLAs . Track response and resolution times and make sure we deliver within our contractual commitments. Document and improve. Keep case documentation clean in our tools (Jira / Confluence), and turn recurring questions into FAQ and knowledge base entries so they get answered faster next time. Close the loop internally. Feed patterns and recurring pain points back to the GTM, Product, and Customer Success teams. Our offer to you Paid position Mentorship and learning opportunities Flexible , mostly remote work with a Berlin/Munich home base Real ownership and the chance to shape how our teams work Exposure to modern tooling, automation, and AI-assisted development A collaborative team that values initiative