Guest Communications Operational Finance Coordinator

Role Information: Title: Guest Communications Operational Finance Coordinator Location: Remote Department: Operations Company: Home Team Luxury Rentals Supporting Links: https://hometeamluxuryrentals.com/ Mission: This role will focus on two vital departmental functions: STR Home Procurement (ordering, tracking, and auditing physical assets for STRs) Administrative Financial Oversight (managing multi-channel communication hubs and ensuring reservation payment compliance) Channels: AirBNB, VRBO, Booking.com , Hopper, Slack, The ideal candidate is an organizational powerhouse who can pivot seamlessly from auditing a budget to chasing down a missing delivery or confirming a high-value booking payment. Company Overview: Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average! Role Overview: Home Team is looking for a Communications Agent to oversee the daily operations of part of Home Team’s portfolio. This individual will manage guest communications across our short-term rental portfolio. This role is focused exclusively on supporting guests before, during, and after their stay, ensuring timely responses, clear information, and a positive guest experience. The Communications Agent will handle multiple guest conversations throughout the day and collaborate with internal teams as needed to resolve guest issues. Compensation: Base Salary $5/hr first month, $5.50/hr 2nd month, $6/hr 3rd month onwards, tracked on hours, scheduled for 40hrs/week Timezone/Working Hrs: Timezone: EST This is a full time, 8 hours / day position with breaks. Contract Structure 1099 contractor Key Responsibilities Procurement, Inventory & Budget Management Supply & Inventory Control: Proactively monitor, order, and maintain optimal inventory levels for all properties (linen, guest amenities, maintenance supplies, and operational hardware). Logistics Tracking: Oversee the end-to-end lifecycle of all orders. Track shipments, verify successful deliveries, and coordinate with field teams or local vendors to ensure items are installed correctly and on schedule. Budget Auditing: Maintain strict oversight of the procurement budget. Log expenses, reconcile receipts, identify cost-saving opportunities, and flag discrepancies immediately. You will be keeping track of approximately 40-60 procurement items at a given time across a portfolio of 650+ properties Financial Compliance & Reservation Auditing Payment Verification: Review all upcoming reservations across booking platforms to confirm that balance dues are accurate, payments have been successfully processed, or automated collection rules are firmly in place. Risk Mitigation: Identify and resolve failed transactions, declined cards, or outstanding balances prior to guest arrival, coordinating directly with guests or platforms to secure payment. Compliance Checks: Review upcoming reservations to ensure identity verification is complete and flag any discrepancies immediately. Channel & Communication Management Multi-Inbox Triage: Monitor, organize, and respond to multiple primary email channels (hello@, support@, and brand-specific inboxes) ensuring a zero-miss policy for critical updates. Requirements, Skills, & Tech Stack: Experience: 2+ years of experience in operations, logistics, finance, property management assistance, or a highly organized administrative role. Tech-Savvy: Proficient with channel managers/property management systems (PMS), multi-channel inbox tools, and basic spreadsheet manipulation (Excel/Google Sheets) for budget tracking. Financial Literacy: Comfortable handling numbers, auditing invoices, tracking spending limits, and navigating payment gateways. Communication: Exceptional written and verbal communication skills; ability to remain professional and assertive when resolving vendor delays or guest billing issues. Problem-Solving: Strong logistical foresight, you don't just see that an item was delivered; you ensure it is unboxed, working, and in place. Skills: Proactive problem-solving ability Strong written communication skills with a friendly, professional tone. Excellent time management and organization skills. Calm, solutions-oriented, and able to manage multiple conversations at once. Detail-oriented with strong follow-through. Able to work independently while collaborating with a team. Reliable, responsive, and consistent. Tech Stack: Minoan Amazon (procurement) Rippling (tracking invoices) Guesty (guest comms) Slack Growth Opportunity: 🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead. 🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company