Guest Experience Team Member

We’re Hiring: Guest Experience Team Member

Location Requirement: Applicants must reside in Thessaloniki, Greece

Summary

A fast-growing hospitality management company is expanding its team and looking for ambitious, people-focused professionals to join our Guest Experience Team. This role is mostly remote and suited to individuals with a highly entrepreneurial mindset who can adapt quickly in a startup environment.

You will be the main point of contact between our guests and our properties, ensuring every stay feels smooth, thoughtful, and memorable. This is not a static role. Responsibilities and priorities will evolve frequently, and flexibility is essential.

Key Responsibilities

• Manage guest communication before, during, and after their stay
• Coordinate check-ins, check-outs, and special requests
• Handle guest inquiries, issues, and feedback with professionalism and speed
• Collaborate remotely with operations, housekeeping, and management teams
• Maintain high service standards and guest satisfaction
• Adapt to changing tasks and responsibilities as the company scales
• Identify and implement improvements to guest experience processes

What We’re Looking For

• Strong communication skills in English (additional languages are a plus)
• Entrepreneurial, proactive, and comfortable with ambiguity
• Able to thrive in a fast-paced startup environment where tasks change daily
• Self-managed, reliable, and solution-oriented
• Customer-focused with strong attention to detail
• Tech-savvy and quick to learn new systems

What We Offer

• Mostly remote working setup
• A hands-on role in a growing hospitality startup
• Real responsibility and visibility within the company
• Career growth opportunities as the company expands
• Competitive compensation based on experience