Guest Relations Trainer (all Gender)
Be part of a&o Hostels ✨ – a fun, international team that’s all about great people, new adventures, and making travel affordable for everyone.
Apply here
We are seeking an enthusiastic, travel-loving
Guest Relations Trainer
to champion our service excellence standards.
In this role, you will be responsible for designing and delivering training that empowers our guest-facing teams at our properties to deliver unforgettable guest experiences. You will act as a mentor, coach, brand ambassador and an auditor, ensuring every team member embodies our commitment to hospitality.
YOUR BENEFITS
75%–90% discount on private stays at all a&o hostels (depending on length of service)
Attractive corporate benefits, as well as discounted leisure activities and events
Subsidized language courses
Subsidized company pension plan
100% coverage of your public transportation costs (Jobticket)
Support for your professional development through various training programs
Mental Health: We offer free and anonymous mental health coaching through our independent partner “nilo” (
www.nilohealth.com
), which supports you with professional, personal, and health-related challenges
Of course, we provide drinks, fruit, and vegetables every day—and as a hostel employee, you and your team are also welcome to enjoy the hot meals at the buffet
Loyalty bonuses in the form of cash rewards and additional vacation days
YOUR JOB
On-site Training:
Conduct on-site hands-on training sessions for staff focusing on communication, soft skills and service excellence.
Service Recovery:
Champion in de-escalation of guest complaints and teach staff effective problem-solving techniques.
Real-Time Feedback:
Observe employee service behaviours in real-time, providing constructive feedback and positive reinforcement
YOUR PROFILE
Requirement:
Experience:
Minimum 2 years in guest relations or guest-facing hospitality roles.
Education:
Bachelor’s degree in Hospitality Management, Communications, or a related field preferred.
Core Competencies
Travel
: Agile and flexible.
Cultural Adaptability
: Ability to quickly adjust to different local property cultures, team dynamics, and diverse guest demographics across various regions.
Communication:
Exceptional verbal and written communication skills, often requiring multilingual fluency.
Leadership:
Strong mentorship and coaching abilities.
Hospitality Expertise:
Deep understanding of the service industry.
Training Aptitude:
Prior training experience is an added plus, but a natural passion for teaching, patience, and leadership is required.
We look forward to receiving your application! (Resume, salary expectations, and your earliest possible start date).
🏨 Apply now!
Abteilung
Quality Management
Role
Guest Relations Trainer
Locations
a&o Hostels GmbH & Co. KG
Remote status
Hybrid
About a&o Hostels
As Europe's largest hostel chain, a&o is more than just a place to work - we stand for diversity, openness and a warm smile.
We live our mission ‘everyone can travel’ through fair prices and our continuous growth. With our motto ‘Stay affordable - sleep sustainable’, we are committed to affordable travel and sustainable action.
Since our founding, everyone has been welcome at a&o - no matter where you come from, what gender you are, how you love, what you believe in or what culture you belong to. We are colorful, diverse and full of team spirit - just like our guests!
Founded in
2000
Co-workers
1300