Halo Specialist

Halo Analyst / Platform Champion Be the driving force behind the future of service automation. At T-Tech, we're looking for a Halo Analyst / Platform Champion who is passionate about transforming service operations through automation, AI, and continuous improvement. This is not a traditional support role – it's an opportunity to take ownership of a business-critical platform, shape its future direction, and deliver meaningful change across the organisation. You'll be the internal champion for Halo PSA, working closely with stakeholders across Service Desk, Operations, and Service Management to ensure the platform continues to evolve, scale, and deliver value. With the support of external Halo specialists, you'll define the roadmap, prioritise enhancements, and lead initiatives that improve efficiency and reduce manual effort. If you enjoy solving problems, driving innovation, and seeing the direct impact of your work on business performance, we'd love to hear from you. What You'll Be Doing Champion Halo PSA Act as the internal owner and advocate for Halo PSA. Ensure the platform aligns with T-Tech's operational and service objectives. Promote best practices and maximise platform adoption across the business. Lead the Halo Roadmap Define, prioritise, and manage the Halo development roadmap. Work closely with external Halo partners to deliver enhancements and new functionality. Ensure platform developments deliver measurable business value. Drive Automation & AI Innovation Lead initiatives focused on automation, AI adoption, and intelligent workflows. Implement solutions such as automated triage, intelligent ticket routing, and workflow optimisation. Identify opportunities to reduce manual effort and improve service delivery. Deliver Efficiency & Scale Drive improvements that increase productivity and operational efficiency. Reduce reliance on manual processes and first-line intervention. Support the organisation's growth through scalable service management practices. Collaborate Across the Business Partner with Service Desk, Operations, and Service Management teams. Gather feedback, understand challenges, and translate requirements into platform improvements. Ensure Halo supports real-world operational needs. Continuous Improvement Monitor platform performance and governance. Identify opportunities for optimisation and enhancement. Keep Halo evolving to meet changing business requirements. What We're Looking For Essential Skills & Experience Strong experience working with Halo PSA or a comparable ITSM platform. Proven experience delivering automation initiatives and workflow improvements. Understanding of AI-driven service management and modern service desk technologies. Ability to define platform strategy and direction without necessarily being the hands-on technical implementer. Excellent communication and stakeholder management skills. A proactive, improvement-focused mindset. Desirable Experience Experience within an MSP or IT services environment. Experience working with external vendors or platform implementation partners. Exposure to service management frameworks and best practices.What Success Looks Like What Success Looks Like Halo delivers measurable efficiency gains and cost savings. Manual first-line triage is significantly reduced through automation. AI capabilities are embedded into everyday service operations. The Halo roadmap is clearly defined, prioritised, and successfully delivered. Service teams are empowered with smarter, more efficient processes. What we can offer you Competitive salary based on your experience and technical expertise Pension scheme after 3 months, with T-Tech matching contributions up to 4% Life Assurance at 3x your salary to provide financial security for your family Income Protection to support you in the event of long-term illness Time to Recharge 23 days’ holiday plus your birthday off A culture that respects balance. We work hard, but sustainably. Growth & Development Access to continuous learning, including CBT Nuggets Exposure to modern Microsoft technologies and real-world projects The opportunity to work alongside experienced consultants and engineers Clear and genuine career progression pathways. We promote capability and ambition. Your Voice Matters Friday Pulse to regularly check in on wellbeing and engagement Suggestion Box platform so your ideas influence how we improve Open communication with leadership. We listen and we act. Culture & Community We take our work seriously but not ourselves. Quarterly social events are part of life at T-Tech. Think go-karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together. Health & Wellbeing Medical cashback scheme with BUPA A supportive, people-first environment About T-Tech At T-Tech, we do more than provide IT support — we become trusted technology partners to ambitious UK businesses. As one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability, security and efficiency are critical. That is where we come in. We combine technical expertise with commercial understanding to help our clients reduce risk, improve productivity and use technology as a genuine competitive advantage. Our mission is simple: keep UK businesses running smoothly, solve problems decisively and provide proactive, personal service that builds long-term relationships. What We Do We deliver expertise across six key service areas: Business Consultancy IT Support Technical Consultancy Cloud, Networks & Security Intelligent Automation Communications This integrated approach means we do not just fix issues — we guide clients strategically as they grow. Our Values Service Centric We put our customers at the centre of everything we do. We take accountability seriously and consistently deliver on our commitments. United We succeed as a team. We respect different perspectives, communicate openly and support one another to achieve shared goals. High Standards We take pride in our work. We plan thoroughly, continually improve and invest in learning to stay ahead. Agile We adapt quickly and confidently. We manage change with resilience and approach new challenges with a solutions mindset.