Hardware Engineering Manager

At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation. While mostly virtual, we collaborate closely to produce leading-edge software solutions much needed in the restaurant industry. We are seeking an experienced and visionary technical leader to join our team as a Hardware Engineering Manager. In this role, you will lead a cross-functional hardware engineering group responsible for defining, building, operating, and evolving Qu’s hardware platforms—ranging from cutting-edge IoT innovations to core legacy systems. You will ensure our hardware solutions deliver reliability, scalability, compliance, and long-term maintainability. As the central hardware leader, you will have holistic accountability over the full hardware lifecycle, overarching hardware strategy, and procurement operations. Key Responsibilities: Engineering Leadership: Serve as the primary leader for the hardware engineering function, coordinating efforts across R&D, legacy hardware operations, strategy, and cross-functional partners to ensure seamless alignment and execution. Full Hardware Lifecycle Management: Provide executive oversight and accountability for the end-to-end lifecycle of all hardware products: IoT & Innovations: Oversee the lifecycle for E2I, Computer Vision (CV), and smart cameras from initial sourcing to end-of-life. Legacy & Core Systems: Ensure the stabilization, support readiness, and ongoing lifecycle management of deployed KDS (Kitchen Display Systems), POS terminals, and peripheral devices. Hardware Strategy & Roadmap: Own the long-term hardware vision, platform decisions, multi-year roadmaps, and investment prioritization. You will guide platform modularity, reuse strategies, and make/buy/partner decisions. R&D and Edge Computing: Drive next-generation edge compute and AI-enabled hardware platforms (e.g., Qube & Edge AI). Ensure the successful delivery of prototype builds, performance benchmarks, and release readiness criteria. Procurement & Vendor Relations: Hold accountability for the overarching procurement strategy, scaling operations, global logistics, RMA workflows, and managing strategic vendor/OEM relationships. Operational Excellence & Compliance: Ensure rigorous standards across the hardware ecosystem by overseeing: Hardware documentation, revision tracking, test matrices, and compatibility. OS and base image management policies. Hardware certification, regulatory compliance, and hardware security validation. QA validation, test strategies, and the creation of field support playbooks/diagnostics. Cross-Functional Collaboration: Partner directly with dedicated domain owners across R&D/IoT, Legacy & Core Hardware, and Hardware Strategy to achieve collective goals. Consult and align closely with Hardware QA and Hardware Security teams to maintain platform integrity and safety. Align hardware engineering initiatives with broader Product, Software Engineering, DevOps, and Finance leadership. What we're looking for: Proven experience as an Engineering Manager leading hardware engineering, hardware product management, or hardware operations teams. Deep expertise in end-to-end hardware lifecycle management, from sourcing, testing and R&D, to mass scaling, RMAs, and end-of-life. Strong strategic mindset with experience defining multi-year hardware roadmaps and leading procurement/vendor strategy. Familiarity with Edge Compute, IoT devices, POS systems, and AI-enabled hardware architectures. Excellent cross-functional leadership skills, capable of driving accountability across a matrixed organization and translating complex technical requirements into actionable operational plans.