Head of Account Management

About Daybreak Daybreak is revolutionizing sleep health through innovative at-home solutions for obstructive sleep apnea (OSA). Our FDA-cleared platform includes a simple finger-worn sleep test and a custom-fit mandibular advancement device that eliminates the need for bulky CPAP machines, masks, or sleep labs. We empower individuals to reclaim restful sleep from home, managing everything from diagnosis to insurance navigation with a patient-first approach. Serving thousands of patients nationwide, Daybreak is committed to accessibility, clinical excellence, and life-changing outcomes in the telehealth space. As we continue to scale, we're seeking a Head of Account Management to build and lead a world-class account management function that strengthens strategic partnerships, drives customer retention and growth, and delivers exceptional customer outcomes. Role Overview The Head of Account Management will be responsible for leading Daybreak's post-sale customer strategy, overseeing a portfolio of strategic partnerships, and building the systems, processes, and team required to scale customer success and account growth. This leader will serve as the executive owner of key customer relationships while partnering closely with Sales, Operations, Clinical, and Executive Leadership teams to ensure customers achieve measurable value from their partnership with Daybreak. The ideal candidate is a strategic, relationship-driven leader with experience managing enterprise healthcare or technology partnerships, building high-performing teams, and driving revenue retention and expansion in a high-growth environment. What You'll Do Leadership & Team Development Build, lead, and develop a high-performing Account Management team Establish best practices, KPIs, and operational processes to scale customer success and account growth Coach and mentor account managers to improve customer outcomes, retention, and expansion performance Foster a customer-centric culture focused on partnership, accountability, and excellence Strategic Account Management Own and grow Daybreak's portfolio of strategic partnerships and enterprise accounts Develop executive-level relationships with customers and key stakeholders Serve as an executive sponsor for high-value accounts and strategic initiatives Drive contract renewals, retention, expansion opportunities, and long-term partnership growth Customer Success & Implementation Oversee successful onboarding, implementation, adoption, and ongoing customer engagement Ensure customers achieve desired outcomes and maximize the value of their partnership with Daybreak Partner with cross-functional teams to proactively identify and resolve customer challenges Create scalable customer success frameworks that support rapid growth Revenue Growth & Business Strategy Drive net revenue retention through renewals, upsells, cross-sells, and strategic account expansion Identify opportunities to strengthen customer engagement and increase partnership value Partner with Sales leadership to ensure seamless handoffs and long-term account success Provide customer insights and market feedback to inform product development, operational improvements, and go-to-market strategy Operational Excellence Develop scalable systems and processes that improve efficiency and customer experience Establish reporting, forecasting, and account health metrics Leverage data to identify trends, mitigate risks, and drive strategic decision-making Collaborate with leadership to support organizational growth and operational maturity What We're Looking For 10+ years of experience in Account Management, Customer Success, Strategic Partnerships, or related customer-facing leadership roles 5+ years of people management experience leading account management or customer success teams Proven experience managing and growing enterprise accounts valued at $200K+ ARR or contract value Strong track record of driving customer retention, expansion, and revenue growth Experience working within high-growth technology, healthcare technology, digital health, or startup environments Exceptional executive presence and communication skills Demonstrated ability to influence senior stakeholders and navigate complex customer organizations Strong analytical, operational, and strategic planning capabilities Experience building scalable customer success or account management processes from the ground up is highly preferred Preferred Qualifications Experience within healthcare, telehealth, medical device, payer, provider, or health technology organizations Background at leading technology companies or high-performing startup environments Experience supporting enterprise partnerships, channel partnerships, or strategic healthcare relationships Familiarity with value-based care, patient engagement, or healthcare operations Ideal Profile Strategic leader who balances customer advocacy with business outcomes Passionate about building teams, developing talent, and creating scalable processes Thrives in fast-paced, high-growth environments Strong relationship builder with a consultative and partnership-oriented approach Data-driven decision maker with strong operational discipline Motivated by improving healthcare access and patient outcomes Why Daybreak At Daybreak, you'll have the opportunity to help shape the future of sleep health while building a critical function at a rapidly growing healthcare technology company. You'll work alongside a passionate team committed to improving lives through accessible, patient-centered care and innovative technology. Join us in helping millions breathe easier, sleep better, and live healthier lives. Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.