Head of AI Ops

About Pelico Traditional industrial manufacturing systems were built for predictability. Supply chains no longer are. Today, real-time data is buried in legacy tools that weren't designed for constant disruption. By the time an issue surfaces, it has already snowballed, sending everyone into firefighting mode. Pelico exists to close the gap between production plans and the daily reality on the factory floor. We've built the manufacturing orchestration platform trusted by the world's most complex industrial operations : companies like Airbus, Boeing, Safran, Eaton, and Cartier. Our AI connects fragmented supply chain, production, and quality data into a single live operational picture — then puts AI agents to work anticipating disruptions, simulating recovery options, and keeping every team aligned before small problems become expensive ones. Founded in 2019 and backed by General Catalyst, 83North, and Serena, we've raised $72M and are growing fast — 300% year-over-year revenue growth, deployed in 15+ countries, and supporting factories worldwide. We're headquartered in Paris, with offices in Miami, London and Amsterdam, and we're just getting started. This is a rare chance to join a company that's redefining an industry that hasn't been disrupted in decades — from the inside. What You'll Do Product & Portfolio Own our AIgent Hub as a product — define its vision and roadmap and turn it into a product every Pelican relies on daily Run the agent portfolio like a product — decide what to build, buy, or kill, and know the tooling well enough to challenge the AI Ops tech lead Own AI compliance and cost — pick the right frameworks and models, keep quality, permissions, and spend under control as things scale Team & Leadership Animate and steer our engineers contributing to the AIgent Hub — setting the technical ambition and holding the team to a roadmap that scales across the company Bring vision to an existing AI Ops team — leverage your expertise to guide their work and shape where they focus next Set high standards — stay ahead of AI developments and use that edge to set the team's direction Adoption & Transformation Drive agent-first transformation across our teams: Ops, Sales, People, Finance, Customer teams, Engineering,.. Lead adoption: make daily use the norm Set up self-service tools so non-technical Pelicans can build and own their own agents and suggest trainings Business Impact Deep-dive into daily workflows to find where AI actually moves the needle for the business Define KPIs that prove ROI and guide build/buy/kill decisions on the agent portfolio, presenting business value clearly to the C-suite Represent AI at Pelico About You You’re more than curious about where AI is going — you bring ideas and tools, not just execution You are curious to deep-dive into our teams daily workflows and find where AI actually moves the needle Strong communicator, comfortable working across functions — you can align different teams behind one agenda Solid grasp of the agentic landscape — orchestration, build-vs-buy — enough to prioritize and hold your own with a tech lead Hands-on with AI-assisted workflows — writing, research, coding Working knowledge of RAG, MCP, function calling, prompt-injection/security Experience in a startup or fast-moving environment Pelico is an equal opportunity employer. We're committed to building a diverse team and an inclusive environment where everyone can do their best work.