Head of Client Services

Head of Client Services Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers. We are a growing team of 85+ incredible colleagues working tirelessly to support homeowners navigate the complicated process of selling property. Together, we are transforming the experience of selling your home. Overview We are looking for a Head of Client Services to join our team. This role is a hybrid of day-to-day activity management and people leadership. You’ll own & lead outbound conversion across London and Peterborough, coaching our Client Services team to deliver strong, service-led results. Reporting to our COO, you will translate business targets into exceptional frontline execution and help us raise the bar for consultative customer engagement across the company. Your impact will be measured not just by the volume of valuation bookings your team secures, but by the growth of the people you lead and the consistency of the activity standards you implement. Activity Management: Driving daily outbound momentum, ensuring enquiries from prospective home sellers are qualified swiftly, effectively, and with a high-touch consultative approach. Team Development: Coaching and line-managing your direct reports to ensure they are motivating their teams, delivering their best, and developing their careers. Conversion Excellence: Raising the standard of lead qualification, performance consistency, and target achievement across both sites. What You’ll Do Lead & Develop Talent Provide direct line management, mentorship, and career development for your team of 8 direct reports; with responsibility of the wider team of 35 based across London & Peterborough. Foster a high-energy, supportive, and accountable culture, ensuring your leaders are empowered to drive daily performance and own their outcomes. Drive Activity & Conversion Partner with the COO to translate company growth targets into clear, actionable team expectations and conversion metrics. Own the daily performance of our client services team, ensuring teams proactively connect with prospective home sellers and successfully convert enquiries into high-quality valuation bookings for our estate agency partners. Raise the Performance Bar Identify and implement improvements in our operations and workflows to increase response speed, clarity, and conversion quality. Use performance data, activity dashboards, and QA insights to guide daily coaching loops, successfully balancing target delivery with a genuinely consultative, client-first approach. Stakeholder Influence Act as a key liaison between the Client Services department and wider company leadership, providing clear updates on conversion trends, volume risks and performance insights. Collaborate closely with Product, Tech, Sales and Marketing to ensure enquiry pipelines are healthy and cross-departmental feedback loops are seamless. Success Looks Like Target Achievement: Valuation bookings, conversion rates, and response times consistently meet or exceed company goals across both sites. Daily Momentum: You have built a supportive, high-performance culture where activity is consistent, purposeful, and executed with a consultative touch. Team Growth: Your direct reports and frontline team members are thriving, feeling motivated to hit their metrics, and growing confidently in their roles. Operational Maturity: You have introduced repeatable frameworks and consistent ways of working that keep both locations aligned and highly effective. What We’re Looking For Proven Leadership: Extensive leadership experience, with a track record of running high-volume, outbound, or target-driven conversion functions People-First Motivator: An energising, charismatic leader who genuinely loves being close to the daily action; motivating teams, building confidence and celebrating wins. Consultative Mindset: You know how to drive a target-oriented culture without sacrificing quality. Data-Informed Coach: You comfortably navigate performance dashboards to spot activity trends, course-correct conversion drops, and guide team leaders on targeted coaching. Balanced Mindset: You are as comfortable rolling up your sleeves to dive into a daily activity bottleneck as you are coaching a team member on their long-term career goals. What’s in it for you Salary: £80,000 - 90,000 Location: Based in Shoreditch, London (with occasional travel to Peterborough Office) Hybrid Working: 3 day a week in office, 2 days working remote Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work. Holiday: 25 days + Bank Holidays. Culture: Join a growing company at an exciting point in our journey. We place a big emphasis on hiring "lovely people"; they are the best thing about our team. Team Client Services Locations London Remote status Hybrid Yearly salary £80,000 - £90,000 Employment type Full-time London Workplace & Culture We’re proud to foster an inclusive, supportive environment where people bring their whole selves to work. We champion curiosity and welcome ideas from every corner of the business, fostering a culture where learning never stops. Whether you’re passionate about sports, love to bake, enjoy karaoke, or prefer winding down the week with a drink at the local, you’ll find opportunities here to connect, share, and get involved.