Head of Community

👋 About Boundless Life Boundless Life empowers remote workers to experience — with their families — the nomad lifestyle many people without children have been enjoying for years. It creates a complete “live abroad” immersive experience for families looking to get the most of what the digital age and the world can offer. Through family-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world. Since we were founded in 2021, we have quickly grown to 8 locations across three continents and more than 250 team members of different nationalities. We’re continuing to grow at a fast pace. This year alone we’re opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world. 🙌 The role As Head of Community , your mission is to create the conditions for the Boundless Life community to thrive. You will own the community experience across the family journey - from pre-arrival through the on-cohort community experience and post-cohort engagement - ensuring families feel welcomed, connected, supported and empowered to actively contribute to the community. You will lead and coach a mission-driven Community team and work closely with Operations, Product, Education, Marketing and Sales to build a community experience that is both deeply human and scalable . A key part of the role will be finding the right balance between high-touch interactions, community self-organization, thoughtful automation and technology - allowing us to deliver a premium experience as the Boundless community grows. Key responsibilities will include: 1. Family Journey & Onboarding Own and continuously improve the community journey across pre-arrival, on-cohort and post-cohort touchpoints. Design a seamless onboarding experience combining self-service resources, communications, webinars, technology and human interactions so families feel confident and prepared before arriving. Ensure families understand and embrace Boundless Life's values, Community Guidelines and Terms, while handling sensitive community situations when required. Develop the post-cohort experience, including continued community engagement and resources supporting families and children as they transition back home or onto their next adventure. Identify opportunities for existing families and alumni to support prospective families through authentic community interactions and advocacy. 2. Community Engagement & Belonging Define the community engagement strategy and create the rituals, formats and experiences that make the Boundless community distinctive, memorable and consistent across destinations. Lead initiatives such as the Boundless Forum and other community platforms, ensuring conversations are active, useful, welcoming and well moderated. Develop content, benefits, perks and experiences that continuously add value to membership in the Boundless community. Create the conditions for families to connect around shared interests, life stages and ambitions, from sports and hobbies to professional circles and parent communities. Encourage community-led initiatives and empower families to organize activities, groups and experiences themselves. 3. Community Technology, Automation & Scale Own the community technology roadmap from a user and operational perspective. Lead the transition from third-party tools such as Slack and Notion toward the Boundless App, partnering closely with Product/Development and Operations. Design and implement the right role for WhatsApp and other communication channels within the wider community ecosystem, including membership and moderation processes. Introduce AI-enabled customer support and automation where it improves speed and simplicity for families, while protecting the moments where human interaction creates the most value. Continuously identify opportunities to simplify processes, improve the family experience and enable the Community team to operate effectively as Boundless grows. 4. On-location Community Excellence Equip and support Community Hosts across Boundless destinations to consistently deliver an exceptional community experience. Build playbooks, training, tools and best practices that allow local teams to deliver the Boundless experience while adapting to the personality of each cohort. Ensure we understand families' interests, needs and expectations before arrival and translate those insights into relevant groups, introductions and experiences. Create mechanisms for Community Hosts to share learnings and successful initiatives across destinations. 5. Team Leadership & Community Performance Lead, coach and develop the Community team, creating clear ownership, priorities and standards. Define what a healthy, thriving Boundless community looks like and establish the metrics needed to measure it. Use family feedback, engagement data and qualitative insights to continuously improve the experience. Champion the voice of the community internally and ensure family insights influence Boundless Life's wider product and experience decisions. Your success will be measured by: Community Growth & Engagement Achieve a 90% onboarding satisfaction rate, ensuring families feel supported pre- and post-arrival. Ensure a 90% response rate within 30 minutes (between 8 am-8 pm) across community platforms. Community at Destinations Develop framework for families participation in community-led-events Drive a 100% increase in participation in community-led events and experiences. Community Tools implementation Launch, roll out and track usage of Boundless App and WA groups in Q4 Implement AI customer support by Q1 2027 Community Perks & Partnerships Launch and manage Boundless Perks partnerships and content creating value to the community so we can charge an annual membership fee of at least €500 per family Overall Community KPIs Increase rebooking rate by 10% over previous 12-month period Improve Community NPS by 10 points 🤝 Your manager You will work directly with Elodie , Co-founder & Chief Revenue Officer. 💥 What’s in it for you Fully-remote role and a truly flexible work environment Fast-growing company with strong financials Be part of creating a new lifestyle concept in the experience economy Potential to grow with the team as the company grows A mission-driven company and team Autonomy to make strategic decisions and plans Discounts to participate in Boundless Life cohorts in all locations 🫶 About you To be successful in this role, you’ll combine community-building expertise, operational excellence, technology fluency, and a passion for human connection. You will be valued for: Proven experience building and scaling communities or customer experiences in a fast-growing environment Strong leadership skills, with experience coaching customer-facing, mission-driven teams Ability to turn strategy into scalable journeys, processes, playbooks, and operating rhythms High technology fluency, with experience using community platforms, automation, AI, and customer support tools to improve both experience and efficiency Strong customer instinct, with a deep understanding of what drives belonging, engagement, trust, and advocacy A collaborative, entrepreneurial mindset, able to work effectively across Operations, Product, Education, Marketing, and Sales Experience in startups or scale-ups, ideally in education, hospitality, travel, membership, or experience-led businesses Ideally, personal experience with Boundless Life or a strong affinity with family mobility and international living Ability and willingness to travel to our locations frequently ✨ What's next? First call with our Recruiter (30 min) Interview with the Hiring Manager (45 min) Interview with our Head of People (45 min) Interview with the Head of Sales & Ops (45 min) Call with a Community team member (60 min) The process might change slightly as we go along - we’ll keep you posted at all times. Want to know more about working at Boundless Life? Check out our story!