Head of Customer Success

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform connects Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs – offering charging services to EV drivers) and enables them to successfully launch their businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

The job 

 

As Head of Customer Success, you'll play a pivotal role in ensuring our customers realize the full value of GreenFlux solutions. You will develop and lead the CSM team and be responsible for maximizing customer satisfaction, retention, and customer value. This is a hands-on leadership role blending strategic thinking, direct customer engagement, team development, and cross-functional collaboration.

Key Responsibilities

• Customer Engagement Strategy: Develop and implement proactive customer engagement strategies to drive product adoption, value realization, and long-term customer relationships.

• Client Advocacy: Be the voice of the customer within GreenFlux, collaborating cross-functionally to identify and address customer needs, pain points, and opportunities for growth.

• Team Leadership & Development: Mentor and coach CSMs, fostering a culture of continuous improvement, providing regular feedback, and supporting professional growth.

• Performance Management: Define and track team KPIs, set clear goals, and monitor progress, ensuring that customer expectations and business objectives are met.

• Operational Efficiency: Optimize Customer Success processes, tools, and stakeholder collaboration to maximize team efficiency and customer experience.

• Growth & Expansion: Contribute to strategies for upselling and cross-selling, identifying ways to expand our solutions within existing customer accounts.

 

Requirements

• Experience: Minimum of 7+ years of experience in Customer Success within a SaaS or technology environment; 5+ years of demonstrated team leadership success.

• Customer Focus: Passionate about delivering exceptional customer experiences and building strong relationships.

• Leadership Mindset: Proven track record of coaching, mentoring, and motivating teams to achieve exceptional results.

• Analytical & Strategic: Data-driven and solution oriented approach to problem-solving, with the ability to analyse customer data and translate insights into action plans.

• Technical Aptitude: Strong understanding of SaaS solutions and EV charging technologies is preferred.

• Communication & Collaboration: Excellent communication skills (written and verbal), fluency in English; additional European languages are a plus.

 

You have 

• Experience with Customer Relationship Management (CRM) software to manage customer data, interactions, and improve customer relations. Familiarity with platforms like Salesforce, HubSpot, or similar tools can be essential.

• Data Analysis and Reporting ability to use tools to monitor customer health metrics, analyze customer behavior, and generate reports to drive strategic decisions. Skills in using software like Microsoft Excel or specialized analytics platforms are valuable.

• Project Management Proficiency in managing projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies are a plus (e.g., Agile, Scrum, or Kanban) is beneficial.

• Technical Troubleshooting Capability to understand and diagnose technical issues related to EV charging infrastructure or the software platform, providing effective solutions or coordinating with technical teams for resolution.

• Software and Platform Management: Experience in managing or SaaS platforms, idealy that support EV charging operations, including asset management, tenant management, smart charging solutions, and billing systems.

• Communication Technologies Knowledge: Understanding of the technologies used for effective communication and integration within the eMobility ecosystem, such as APIs (Application Programming Interfaces) for system integrations and IoT (Internet of Things) for connected devices.

Nice to have

• eMobility and EV Charging Knowledge: Understanding the technicalities of electric vehicles (EVs), EV charging stations, smart charging technologies, and the overall eMobility ecosystem.

• Regulatory and Compliance Awareness: Knowledge of the regulations and standards governing the EV and eMobility industry, OCPI and OCPP protocol, data protection regulations (e.g., GDPR in Europe), and industry-specific compliance requirements.

 

Our offer 
Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new opportunities and challenges.

We are proud to have an international and inclusive team, so we also offer Visa sponsorship and relocation compensation to expats. We support a hybrid working culture but also have a new and modern office with all the amenities.

Join our revolution in mobility and energy and you’ll have the chance to actively contribute to a sustainable future!