Head of Enterprise Account Management

Head of Enterprise Account Management We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply About Printful Enterprise: Printful Enterprise harnesses the power of the world’s leading on-demand production network to help customers serve unpredictable demand profiles, deliver custom solutions at scale, and fulfill high quality merchandise globally. We achieve this by pairing a proprietary technology stack that integrates design, commerce, and fulfillment with more than 100 first and third party production sites decorating over 2,000 apparel and hardlines items around the world. Today our rapidly growing business serves Fortune 50 customers, PPAI top 100 Distributors, and leading corporate merchandise platforms. About the Job: The Head of Account Management is responsible for growing our most strategic customer accounts through a combination of direct relationship ownership and influence via a team of account managers. As a player-coach, this role develops and executes account growth strategies to achieve this growth. The Head of Account Management sets and upholds the high standards by which the team collaborates with our customers and manages the development of this team. This role also distills customer feedback and insights, communicating these to cross-functional partners to inform roadmaps. The Head of Account Management is a key point of escalation to resolve customer issues and works to ensure operational excellence. Key Responsibilities: Develop the account management function at Printful Enterprise by setting high standards, hiring strong account managers, and coaching the team Prioritize accounts by performance and potential, determining the composition of each account manager’s portfolio Own the growth, retention, and success of a high-value portfolio of accounts, proactively identifying and actioning next steps. Partner closely with the Sales team to ensure account handoffs are effectively managed, feedback loops are established and close coordination exists Serve as a Print on Demand and e-commerce expert Strengthen and extend Printful’s relationships within each account Serve as the primary point of contact for customer issues and questions and an escalation point for other customers Develop and refine the growth strategy for each account, considering account goals and Printful capabilities Collaborate internally with technology, operations, and merchandising teams to execute account strategies. Support client teams engaging with new features and products. Provide proactive business reviews, performance insights, and recommendations to drive revenue growth and long-term account value. Resolve escalations swiftly, always advocating for the client while aligning with Printful’s operational capabilities. Accurately forecast revenue and track key account performance in Salesforce. Distill insights from account management activities that drive improvement in Printful’s product, operations, and quality Leverage available tools to work efficiently and effectively Skills and Expertise: 5+ years of experience in account management, client success, or strategic partnerships in a B2B enterprise environment. 3+ years of experience in e-commerce and a strong understanding of e-commerce strategy and operations Proven track record of growing large, complex accounts with $1M+ in annual revenue. Excellent relationship management skills and executive presence Strong commercial acumen and the ability to identify and act on revenue-driving opportunities. High attention to detail and comfort working across systems (Salesforce, Excel, eComm platforms like Shopify, etc.). Understanding of print-on-demand fulfillment and decoration methods is a plus Other Requirements: Ability to travel occasionally for client meetings, trade shows, and strategic planning sessions (10–15%). Self-directed and proactive; thrives in a fast-paced, high-accountability environment. Strong cross-functional collaborator and internal advocate for clients. FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful , Printify , and Snow Commerce , we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace . We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team! Team Enterprise Locations United States Remote status Hybrid Our Hiring Process Intro Chat If our Talent Acquisition Team believes that you could be a great fit for the role, we’ll invite you to a 30-45-minute introductory call. Our goal is to learn about your relevant experiences, skills, and motivations. This is also your chance to ask any questions you may have about FYUL. Practical Task Some roles require our candidates to complete a practical assignment. It helps us assess your problem-solving skills and your ability to complete the duties required for the role. These can come in the form of a take-home assignment or a live session where a dedicated team member will guide you through the process and answer any of your questions. Hiring Manager Interview The next step is a 30-60-minute call to meet the hiring manager. The goal of this call is to assess if you have the skills necessary for the role. Expect more detailed questions about your experience and some situational or behavioral questions. Decision and Offer Once all of your interviews are done, our team will get together to review everyone’s feedback and make a decision. If we decide that you are the best candidate for the role, our recruiter will reach out to you with an offer. Once you have accepted the offer, our HR Operations Team will contact you to walk you through the contract signing process. And that’s it! Your FYUL journey begins!