Head of Enterprise Operations

Head of Enterprise Operations We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply About FYUL Enterprise FYUL Enterprise harnesses the power of the world’s leading on-demand production network to help customers serve unpredictable demand profiles, deliver customization at scale, and fulfill high quality merchandise globally. Our technology stack integrates design, commerce, and fulfillment from more than 100 first and third party production sites around the world. For technology and production solutions we go to market as Printful Enterprise. For customers who need a full stack e-commerce service - including merchandising and marketing - we serve them through Snow Commerce. Today our rapidly growing business serves Fortune 50 customers, PPAI top 100 Distributors, and leading corporate merchandise platforms. About the Job The Head of Enterprise Operations is responsible for ensuring we deliver on core promises to our customers. This role owns the strategic agenda for catalog expansion and quality initiatives and is supported by a team specializing in white glove customer service and QC. This role drives the AI strategy and implementation for the department, unlocking productivity gains and revenue growth. This role is a member of the Enterprise Leadership Team Key Responsibilities: Drive catalog expansion and quality improvement initiatives With input from peers, set Enterprise strategy and priorities for catalog expansion and quality initiatives across 1P and 3P production Define, monitor, and optimize end-to-end fulfillment SLAs and operational KPIs to ensure flawless delivery for high-value Enterprise accounts Act as the central point of contact for cross-team execution, driving external departments (Merchandising, Operations, R&D, Product/Tech) to deliver Enterprise priorities Coordinate the operational areas delivered through those teams: catalog onboarding, Just-In-Time production and blank sourcing, international fulfillment and DDP, production-partner onboarding, and translating operational needs into the platform and product roadmap. Communicate the voice of the Enterprise customer within Operations and Merchandising and share updates back to Enterprise commercial team Lead Enterprise AI strategy and execution Own the formulation, monitoring, and execution of the overarching department AI strategy, taking accountability for keeping it on track, including monitoring of KPIs Identify the highest priority AI opportunities across Enterprise and lead the implementation of new AI solutions Develop white glove enterprise service Manage white glove US customer service for Enterprise customers through a solid line report Manage QC and sampling for Enterprise customers through a dotted line report in Dallas Standardize and document operational workflows and SOPs across geographically dispersed teams (Customer Success Associate and QC Associate) to ensure consistency and business continuity. What we're looking for 8+ years in operations leadership. Experience in on-demand or custom production (embroidery, DTG, DTF, across 1P and 3P networks) is a strong plus, not a requirement. A track record of building operational solutions around customer needs, with a strong grasp of what it takes to serve demanding Enterprise accounts. Proven cross-functional leadership through influence rather than authority. This role owns quality and the catalog/quality agenda but delivers most outcomes through Product/Tech, R&D, Merchandising, Commerce and Operations it does not manage. Enterprise/B2B customer orientation: high-value accounts, white glove service, and SLA ownership. Product and platform fluency: turns operational needs into clear product requirements and partners closely with product and engineering. Data and KPI rigor, and comfort running a reporting and governance cadence. AI-forward, able to identify and implement AI for operational productivity. A builder comfortable in ambiguity, standing up SOPs, teams and processes that do not fully exist yet. FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful , Printify , and Snow Commerce , we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace . We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team! Locations United States Remote status Hybrid Our Hiring Process Intro Chat If our Talent Acquisition Team believes that you could be a great fit for the role, we’ll invite you to a 30-45-minute introductory call. Our goal is to learn about your relevant experiences, skills, and motivations. This is also your chance to ask any questions you may have about FYUL. Practical Task Some roles require our candidates to complete a practical assignment. It helps us assess your problem-solving skills and your ability to complete the duties required for the role. These can come in the form of a take-home assignment or a live session where a dedicated team member will guide you through the process and answer any of your questions. Hiring Manager Interview The next step is a 30-60-minute call to meet the hiring manager. The goal of this call is to assess if you have the skills necessary for the role. Expect more detailed questions about your experience and some situational or behavioral questions. Decision and Offer Once all of your interviews are done, our team will get together to review everyone’s feedback and make a decision. If we decide that you are the best candidate for the role, our recruiter will reach out to you with an offer. Once you have accepted the offer, our HR Operations Team will contact you to walk you through the contract signing process. And that’s it! Your FYUL journey begins!