Head of HR Operations

About RemotePass RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere. By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organisations to build high-performing remote teams. We are backed by world-class investors: Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play. About the Role As Head of HR Operations, you'll own the day-to-day running of the People function for RemotePass's own globally distributed team. This is a hands-on, execution-first role. You'll keep our internal HR engine running smoothly as we grow, personally doing the work while leading a small, capable team across HR operations and talent acquisition. This is an operator's role, not a strategist's. If you're energised by owning the details, being the go-to person, and running a tight, reliable operation, you'll thrive here. Please note: This role covers RemotePass's own internal team only, not the EOR or contractor employees we manage on behalf of our clients. Responsibilities Own day-to-day HR operations for RemotePass's internal, globally distributed team, keeping everything running reliably Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense Be the go-to point of contact for the team on any HR query or issue, resolving matters promptly and with care Run performance review cycles end-to-end, from set-up and coordination through to follow-through Lead and support the TA function, staying hands-on with hiring where needed and keeping the recruitment pipeline moving Lead, coach, and develop the team as RemotePass expands, balancing your own delivery with managing others Maintain compliance with internal HR policies and local employment requirements across the countries where our team works Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status Collaborate cross-functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team Requirements 5 to 10 years in HR or People Operations with a strong track record of hands-on, day-to-day delivery Proven experience running HR operations for a distributed or remote, multi-country team Experience managing both HR operations and talent acquisition simultaneously Experience leading and developing a small team Background at a startup, scaleup, tech company, or EOR or HR tech company is a strong advantage Hands-on experience with onboarding, offboarding, performance review cycles, and relevant HR and recruitment tools including an ATS Excellent organisational and process skills with genuine attention to detail and follow-through Comfortable being the operational go-to person in a fast-changing, remote-first environment Fluent in English Why Join RemotePass? Be part of a fast-growing global company transforming remote work Own and shape the HR operations of a remote-first, globally distributed team during a period of rapid growth Work in a collaborative, inclusive environment with a strong culture of ownership Opportunities for professional growth and development Competitive compensation and benefits package