Head of Key Account Management

Head of Key Account Management Join us! What we do at Qliro At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. What we are looking for We are looking for a Head of Merchant Development to join our Merchant Growth organisation. You'll report to our Chief Merchant Officer and take full ownership of the KAM function for Qliro's enterprise merchants. You'll build the team, structure, and cadence needed to make these merchants feel prioritized and well taken care of, while identifying and driving the growth opportunities within their accounts. What you'll do: Own and be accountable for the relationship with Qliro's existing enterprise merchants Build and lead the Merchant Development team, setting the structure and ways of working needed to deliver first-class service Set clear KPIs for merchant satisfaction (e.g. NPS, churn, availability) and follow up on these regularly Own retention and renegotiation of existing key merchant agreements, with a clear plan for when and how this happens Together with Analytics, follow up on and analyze key merchant performance to identify opportunities for growth and optimization Be hands-on accountable yourself for a few of our biggest enterprise merchants Act as the merchants' voice internally, making sure their needs and feedback are clearly communicated across the organization Collaborate closely with Product, Analytics, and other parts of the Merchant Growth Team to ensure key merchants' needs are met We believe that you: Have 5–10 years of experience in KAM, merchant management, or similar commercial roles Have 3+ years experience leading and developing teams Have strong analytical skills and are used to working data-driven with clear KPIs Can communicate efficiently across departments and seniority levels, from team members to C-level management Are fluent in spoken and written Swedish and English. Any other Nordic language fluency is a plus. Having experience from the payments, fintech, or e-commerce industry is a clear advantage WOW in everything we do Qliro is the place for those who are curious, passionate, and love collaboration. Together, we create wow in everything we do. We want you to feel comfortable being yourself and bringing your unique perspectives. At Qliro, there is a place for you, whoever you are. We believe differences make us stronger. We value flexibility and remote work, while also believing in the power of meeting in real life. With a mix of remote work and office collaboration, we aim to create a flexible workplace that works for both you and Qliro. Does this sound like your next role? What are you waiting for - apply now! Team 👾 Commercial & Marketing Locations Qliro - Stockholm Remote status Hybrid About Qliro Founded in 2014, reborn in 2022