Head of / Lead Product Compliance & Quality (all genders)

Job Description Team: Operations Job Location: Berlin, Germany, Milan, Italy, Munich, Germany, Paris, France, Remote, Germany, Remote, United Kingdom Position Type: Permanent, Full-time Work Flexibility: Hybrid, Onsite The Lead Product Compliance & Quality is responsible for shaping and executing BESTSECRET’s product compliance and quality strategy across all business models and product categories. The role ensures that multiple products groups ( e.g. Apparel , Shoes, E lectrical products, Cosmetics ... ) meet applicable EU regulatory requirements and internal quality standards while enabling the business to deliver safe and compliant products to customers. Leading a small team, this position combines strategic ownership with hands-on execution. The role partners closely with cross-functional teams across a fast-paced, e-commerce-driven retail environment with additional physical store operations. Responsibilities: Compliance Strategy & Framework: Define and implement a scalable product compliance and quality framework for a multi-category retail environment, including risk-based approaches for product categories and supplier types. Product Safety & Risk Management: Drive product safety, risk assessment, and incident response processes . Supplier Compliance: Establish robust supplier onboarding, due diligence, and ongoing compliance verification processes. Product Lifecycle Integration: Embed compliance and quality requirements across the product lifecycle, from sourcing and onboarding to sale and post-market surveillance. Cross-functional Collaboration: Partner closely with Buying, Marketplace, Supply Operations, Legal, Compliance, Risk Management, and Internal Control teams to ensure compliant business practices. Operational Excellence & Systems: Develop scalable compliance processes, tools, documentation systems, and reporting structures while driving continuous improvement and automation. Leadership & Governance: Lead, coach, and develop the Product Compliance & Quality team while establishing governance structures, reporting, and compliance performance visibility. Strategic Support & Escalation Management: Act as the key escalation point for compliance matters and provide guidance on business-critical decisions. Requirements: 5+ years of experience in managing product compliance processes over multi product categories in a complex/large business setup . Strong knowledge of EU product and supply chain regulations, including GPSR, REACH, CLP, WEEE, Packaging/EPR, EUDR, Cosmetics Regulation, CE legislation, and related requirements. Proven ability to develop and implement compliance frameworks, processes, controls, and risk-based approaches across complex product portfolios. Experience managing compliance for multiple consumer product categories, such as textiles, cosmetics, electronics, or home goods. Demonstrated leadership capability with the ability to guide teams, drive cross-functional initiatives, and influence stakeholders across the organization. Strong analytical, risk assessment, project management, and communication skills, with the ability to translate regulatory requirements into practical business solutions. Experience collaborating with suppliers, testing laboratories, certification bodies, and governance functions; familiarity with compliance tools, data management platforms, and reporting solutions such as Power BI. Fluent in English; German language skills are advantageous. #LI-KF1 #LI-Berlin #LI-Munich #LI-Paris #LI-RemoteGermany #LI-RemoteUnitedKingdom