Head of Operations / Integrator (Remote)

About us At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities. You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives. Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency. About Our Client and the Role Our client is a fast-growing international e-commerce business that has experienced significant founder-led growth and is now entering an exciting new phase of operational maturity. As the business continues to scale across multiple consumer brands and global marketplaces, it is seeking an experienced Head of Operations to serve as the operational backbone of the organisation. This is far more than a traditional operations leadership role. It is an opportunity to work directly alongside the founders, build the systems and operating rhythms that enable sustainable growth, and ensure teams remain aligned, accountable, and focused on delivering commercial results. If you are an experienced operator who enjoys creating structure from ambiguity, leading cross-functional execution, and using technology and AI to improve the way businesses operate, this is an opportunity to make a significant impact. Role Overview We are looking for an experienced Head of Operations who can bring clarity, accountability, and momentum to a fast-moving business. You will work closely with senior leadership to translate business priorities into action, coordinate multiple teams, remove operational bottlenecks, and ensure strategic initiatives are delivered effectively. Success in this role requires someone who can think strategically while remaining hands-on, balancing long-term operational improvements with day-to-day execution. What We’re Looking For Proven experience leading operations within a fast-paced, high-growth business Strong ability to drive cross-functional execution across multiple departments Excellent organisational, planning, and prioritisation skills Confident stakeholder management and leadership experience Ability to work autonomously while partnering closely with founders or executive teams Comfortable navigating ambiguity and competing priorities Experience implementing operational systems, processes, and performance reporting Strong commercial awareness with a focus on measurable business outcomes Solutions-focused mindset with exceptional problem-solving abilities Experience leveraging AI, automation, or technology to improve operational efficiency Ideal Experience Experience within a high-growth e-commerce, retail, consumer products, or digital business Strong operational leadership across multiple business functions Experience leading complex cross-functional projects from planning through execution Experience improving operational processes, workflows, and business systems Familiarity with project management, collaboration, and automation tools Experience working directly with founders or senior executive leadership Success in This Role Looks Clear ownership and accountability established across the business Cross-functional teams operating with greater alignment and efficiency Strategic priorities consistently delivered on time Operational bottlenecks identified and resolved proactively Founders provided with greater visibility while reducing unnecessary operational involvement Smarter systems, automation, and reporting improving overall business performance Sustainable operational foundations that support continued growth Why Join? This is an opportunity to play a pivotal leadership role within an ambitious, fast-growing organisation where your influence will extend across the entire business. You'll work directly alongside the founders, helping shape how the organisation operates, scales, and continues its growth journey. Your ideas, systems, and leadership will have a direct impact on long-term success. Working Requirements Fully remote role Full-time independent contractor position Ability to collaborate across international teams and time zones What’s on Offer Competitive market-related compensation Flexible remote working environment High level of ownership and autonomy Opportunity to build and improve business operations at scale Exposure to strategic decision-making alongside senior leadership Collaborative, ambitious, and fast-paced culture focused on continuous improvement Diversity & Inclusion FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here .