Head of Product

AI is reshaping how software gets built, tested, and shipped. It has never been easier to create products quickly—or more important to understand whether those products actually work for the people who use them. This is where Applause sits. Applause helps some of the world’s leading organizations understand how their products perform in the real world. Our advantage comes from combining intelligent automation with a global community of testers, providing coverage across an unmatched range of locations, devices, abilities, languages, skills, and expertise. We know when to automate, when real people are essential, and how to combine the two to deliver faster testing and comprehensive coverage—so our customers can be confident in what they ship. We are looking for a Sr. Director of Product to own the product management practice at Applause and turn company vision into clear priorities, focused roadmaps, and products that create measurable customer and business value. This is a hands-on, player-coach role. You will lead and develop a team of Product Managers while also serving as the Product Manager for our QA Automation Platform team, one of the company’s most important areas of investment. Working closely with the CEO, CTO, Engineering leadership, and our commercial teams, you will connect company strategy with market intelligence, customer needs, and product performance. You will strengthen how we discover, build, launch, measure, and improve our products—and ensure we drive adoption and learn from what we ship. What you’ll do: Translate company vision and strategy into clear investment decisions and roadmaps. Own and strengthen the product management practice across Applause, establishing clear expectations and effective approaches to discovery, prioritization, planning, launch, and measurement for a small team of Product Managers. Serve as the Product Manager for our QA Automation Platform team, owning discovery, roadmap, priorities, launch, adoption, measurement, and iteration. Build a strong understanding of our customers, opportunity, and competition to identify opportunities, anticipate risks, and inform company and product decisions. Partner with the CTO, Sales, Marketing, Delivery, and other customer-facing teams on pricing and packaging, positioning, launches, enablement, and adoption. Establish meaningful product metrics and feedback loops to measure adoption, customer value, and business impact and guide future decisions. Partner closely with Engineering leadership to sequence investments, manage tradeoffs, and guide execution. What we’re looking for: We are looking for a product leader who can develop our product team, and turn an ambitious vision into focused, measurable execution. You bring 8+ years of product management experience, including at least 3 years leading Product Managers and demonstrated experience building or strengthening a product management practice. You have led Product Managers in collaborative, cross-functional environments. You know how to coach others, create clarity from ambiguity, and help teams move from broad direction to concrete product decisions and shipped work. You are comfortable operating as both a product leader and a hands-on Product Manager. You can strengthen practices across the organization while still going deep enough to lead discovery and drive a critical product area from idea through adoption and iteration. You are customer-centered, technically curious, commercially aware, and pragmatic. You understand how customer needs, market dynamics, competitive positioning, pricing, and go-to-market decisions connect to what gets built. You know when more evidence will improve a decision and when it is time to make a thoughtful bet. You understand that shipping is only part of the job and know how to use adoption, customer feedback, and product performance to guide iteration and future investment. You are fluent in the AI landscape and energized by what it unlocks. You are equally clear-eyed about where human judgment, context, access, and lived experience remain essential. If you are excited to build the product practice—and the products—that will help define Applause’s next chapter, we would love to talk. Why Applause? We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more. We have a flexible work environment with top talent from across the globe Collaborate with an international team of 450+ passionate, talented co-workers Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity Experience a supportive culture that emphasizes teamwork, innovation and transparency Share your voice! Contribute and integrate creative and innovative ideas across roles and departments Additional benefits: Flexible work environment with top talent from across the globe. International team of 450+ passionate, talented co-workers. Hands-on projects providing exposure to well-known, global brands. Applause Core Values: As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success. Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment. In It Together: You have a team-first mindset and love collaborating with your peers. Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality. Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient. Compensation: Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth. The salary range for this position is $1750,000 - $200,000. Accommodations: Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs. #LI-OB1