Health Plan and Operations Manager

Imagine a center where our seniors can receive transformative health care that will allow them to age at home and in their communities. At Asian Health Services, we recognize that so many of our elderly patients continue to struggle to get the care they need because of challenges that go beyond the walls of the clinic. To address these gaps, we’ve found a solution and model of care that integrates the quality care our elders receive at our health center with the most comprehensive support system, like transportation, culturally-inclusive meals, and social activities, our elders deserve. We are building a Program of All-Inclusive Care for the Elderly (PACE) to bring life-changing, culturally competent care to low-income seniors—supporting them as they age safely and with dignity, right in their communities. Based on the PACE model, SpringLight Health will offer coordinated medical care, transportation, meals, social activities, medication management, and caregiver support—all tailored to each individual’s needs. Learn more by visiting our website here . Job Summary: This role presents an exciting opportunity for a detail-oriented, operationally strong professional to support the build-out and day-to-day functioning of health plan operations for a new PACE program. The Manager will be responsible for executing and coordinating key operational workflows across claims, enrollment, provider relations, pharmacy support, and care coordination, working closely with senior leadership to ensure compliance, vendor performance, and participant-centered service delivery. Essential Job Functions Health Plan Administration Support day-to-day health plan administration functions across claims, enrollment, provider operations, and care coordination workflows Assist in developing and maintaining SOPs, escalation pathways, and performance tracking processes Monitor operational workflows and flag issues for timely resolution Claims, Encounter & Vendor Coordination Coordinate with delegated TPA and vendor partners on claims adjudication and payment workflows Track pended and paid claims and support operational issue resolution Assist in ensuring accurate and timely encounter data submission to DHCS and CMS Support reconciliation and reporting activities related to encounter submissions, enrollment, and risk scores Coordinate with Finance on claims reconciliation and operational financial reporting Enrollment & Eligibility Operations Manage participant enrollment and disenrollment workflows, including CMS and DHCS submission tracking Support Medi-Cal and Medicare eligibility verification and redetermination processes Identify and escalate enrollment-related issues to ensure eligibility continuity for participants Provider Network & Relations Support provider network operations including provider data maintenance, credentialing coordination, and access management Serve as an operational point of contact for provider relations, issue resolution, and escalation workflows Monitor network adequacy and service level concerns, escalating as appropriate Pharmacy & Part D Support Coordinate day-to-day pharmacy operations and support PBM relationship management Assist with formulary administration activities and pharmacy vendor performance monitoring Support operational preparation for annual Part D bid processes alongside Finance and external consultants Care Coordination & Referral Operations Coordinate centralized referral workflows and external appointment scheduling processes Ensure timely specialty scheduling, visit note retrieval, and participant follow-through Collaborate with Clinical Operations and IDT teams on care transitions and participant access issues Regulatory & Compliance Support Support operational readiness activities for CMS and DHCS requirements Maintain SOPs, operational documentation, and reporting processes in an audit-ready state Assist with audit preparation and delegated oversight coordination Cross-Functional Coordination Partner with Finance, Compliance, Quality, and Clinical Operations on shared workflows and escalations Support DHCS/CMS operational requests and reporting activities Communicate participant access barriers and operational gaps to appropriate stakeholders Team & Operational Support May oversee one or more operational staff or coordinators as the team grows Contribute to workforce and process improvement initiatives as census scales Minimum Qualifications Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or related field 3+ years of managed care, health plan, IPA, MSO, or PACE operational experience Working knowledge of Medi-Cal, Medicare, and/or dual-eligible populations Experience with claims, enrollment, provider operations, or delegated vendor coordination Familiarity with CMS and DHCS regulatory requirements Comfort operating in evolving, build-as-you-go environments preferred Preferred Qualifications Master's degree in Business Administration (MBA), Health Administration (MHA), or related field Supervisory or lead experience in health plan operations Experience in a startup or high-growth healthcare environment Strong attention to detail and follow-through Ability to manage multiple workflows and competing priorities Clear, collaborative communication across teams Comfort with ambiguity and a continuous improvement mindset Analytical and process-oriented approach to problem-solving Note: 1.0 FTE equals 40 hours per week.