Health Services Manager

About the Role Hinge Health is seeking an Health Services Manager Partnerships to support and grow strategic relationships with health plan partners, delivering measurable value for health plans, their clients, and their members. This role sits at the intersection of relationship management, commercial growth, strategy, and cross-functional execution—helping ensure our health plan partnerships are well-orchestrated, high-performing, and aligned to shared goals. As a core member of the Health Services Partnerships team, the Associate Manager partners closely with Health Services Managers and Directors to execute partnership plans that drive new product adoption, pipeline development, and long-term growth. Acting as a day-to-day operator and “quarterback” for defined workstreams, this role coordinates internal stakeholders across sales, clinical, product, and operations to support operational excellence. What You’ll Accomplish Serve as a primary point of contact for assigned health plan partnerships, supporting ongoing execution, alignment, and progress toward shared objectives. Build and maintain strong working relationships with partner stakeholders across sales, product, marketing, and clinical teams to reinforce Hinge Health’s position as a strategic partner. Coordinate partnership operations, including recurring meetings, agenda development, meeting materials, note capture, and follow-up on action items. Manage partner inquiries and requests with urgency, accuracy, and strong cross-functional coordination to ensure timely, polished responses. Maintain a current understanding of each partner’s organizational structure, priorities, risks, and friction points, and share relevant updates with internal stakeholders. Partner with Health Services Managers and Directors to turn partnership strategies into actionable plans, including milestones, owners, timelines, and progress tracking. Build and maintain trackers, dashboards, project plans, and action logs that improve visibility into priorities, dependencies, and status. Prepare clear operational and performance updates for internal stakeholders and select partner-facing meetings. Track risks, issues, and escalations through resolution, working with cross-functional teams to identify root causes and drive closure. Identify operational improvement opportunities and help document updated processes, workflows, and SOPs. Basic Qualifications 2+ years of experience in health plan partnerships, payer strategy, digital health, healthcare consulting, or a related field. Working understanding of U.S. health plan structures, including ASO vs. fully insured models and major lines of business (e.g., Medicare Advantage). Demonstrated experience supporting complex, cross-functional projects in fast-paced, ambiguous environments (e.g., coordinating across sales, clinical, product, operations, or similar functions). Strong written and verbal communication skills with the ability to convey complex concepts clearly and professionally to internal and external stakeholders. Ability to travel up to 20% (travel varies seasonally). Preferred Qualifications Experience working with large national payers. Background in digital health, virtual care, MSK, behavioral health, or population health. Familiarity with claims analysis, ROI modeling, or value-based care frameworks and translating data into partner-ready narratives. Experience supporting product launches or line-of-business expansions with health plan partners (e.g., adding new solutions, expanding to new markets or segments). About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@ hingehealth.com " emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected] .