Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for an Healthcare Billing and Collections Specialist who will be working with Connext's Client in the United States of America.
What's in it for you?
What is the job?
The Billing & Collections Specialist is responsible for managing past-due accounts, assisting clients with billing concerns, and supporting retention of clients enrolled in annual specimen-storage or subscription-based programs. The role combines billing, accounts receivable follow-up, payment recovery, and client retention activities to ensure financial accuracy and excellent client experience.
• Monitor accounts receivable and identify accounts with overdue or failed payments.
• Contact clients through telephone, text message, email, and mail to collect outstanding balances.
• Make consistent and timely follow-up attempts on past-due accounts.
• Proven ability to manage difficult financial conversations professionally and collect overdue balances.
• Comfortable handling high volumes of outbound calls and client interactions.
Required Qualifications:
• Minimum of three (3) years of experience in collections, accounts receivable, billing, customer retention, or subscription services.
• Must have stable employment history.
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