Healthcare Business Development & Billing Support Specialist

Job Title: Healthcare Business Development & Billing Support Specialist [SL-E] Position type: Full-time Work Schedule: Monday to Friday | 8:00 AM – 5:00 PM MDT Pay Rate: 6-7 USD per hour Location: Remote - Philippines Client Overview and Job Summary Our client is a growing U.S.-based healthcare company focused on expanding access to hearing care by building partnerships between optometry and audiology practices. This is primarily a business development and appointment-setting role (approximately 75%), with the remaining 25% focused on billing, insurance verification, and healthcare administrative support. A key focus of the role is outbound business development. You should be confident in picking up the phone, initiating conversations with prospective partners, reaching business owners and decision-makers, generating interest, and booking qualified meetings for the client. Key Responsibilities Business Development & Appointment Setting - Approximately 75% Conduct outbound calls and email outreach to optical centers, optometry practices, audiology centers, and other prospective partners. Research and identify partnership opportunities in Arizona and across the U.S. Connect with business owners and decision-makers, introduce partnership opportunities, and generate interest. Qualify prospects and schedule partnership meetings for the client to close. Maintain consistent outbound activity and professionally follow up with prospects. Track leads, outreach activities, follow-ups, and appointments accurately. Help develop an organized and repeatable outreach process. Recommend CRM, lead-generation, or outreach tools that can improve efficiency and results. Proactively identify new opportunities and strategies for business growth. Medical Billing & Insurance Support - 25% Approximately 25% of the role may involve intermittent billing and insurance-related tasks. Assist with medical billing and insurance verification. Use Availity for billing and insurance-related processes. Support billing related to hearing aid fitting procedures. Maintain accurate billing and administrative records. Provide healthcare administrative support as needed. Requirements At least 2 years of experience in outbound sales, business development, lead generation, appointment setting, or a similar role. Proven experience with cold calling and outbound email outreach. Comfortable initiating conversations with business owners, practice leaders, and other key decision-makers. Strong ability to build rapport, generate interest, qualify prospects, handle initial objections, and secure appointments. Excellent written and verbal English communication skills. Proficiency with Google Workspace , particularly Google Sheets, Docs, Gmail, and Calendar. Resourceful and comfortable suggesting improvements to tools, workflows, and outreach processes. Adaptable and able to balance business development responsibilities with occasional billing and administrative tasks. Strong sense of ownership with a proactive , get-it-done mindset. Nice to Have Experience with Availity, medical billing, insurance verification, or insurance eligibility checks . Previous experience supporting a U.S.-based healthcare company or medical practice. Healthcare administrative experience, particularly within optometry, audiology, hearing care, or related specialties. Experience with HubSpot, Copper, Grasshopper, Google Voice, or similar CRM and VoIP platforms. Experience developing, documenting, or improving outbound sales and lead-generation processes. Familiarity with B2B healthcare partnerships or business development targeting medical practices. Tools & Platforms Google Workspace | Grasshopper | Availity | HubSpot | Copper | Google Voice Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.