Healthcare Customer Support – Billing

Healthcare Customer Support – Billing APPLY NOW At Kansas City Clinic Advisors , we’re looking for a Healthcare Customer Support representative to join our team! In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism. 🔹 Key Responsibilities: • Answer incoming patient phone calls related to billing inquiries and payment requests. • Assist patients in understanding medical bills, account statements, balances, and payment options. • Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks). • Provide cost estimates for procedures and services when applicable. • Follow up with patients on outstanding balances and coordinate repayment options. • Use payer portals and eligibility tools to verify benefits and explain coverage. • Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner. • Document all patient interactions and billing updates accurately in internal systems. • Support additional administrative tasks related to revenue cycle and billing workflows as needed. 🔹 Requirements: • Fluent English (C1 level and above – strong verbal communication is critical) • 2 years of experience in customer service, medical billing support, or similar patient-facing roles. • Previous experience explaining bills, payments, or financial information to customers over the phone is strongly preferred. • Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs) • Highly organized, detail-oriented, and comfortable working in structured, fast-paced workflows. • Bachelor’s degree or tertiary education preferred 🔹 About the Role & the Company: 💻 Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office). 🕒 Full-time schedule , working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours. 🤝 Formal employment with social security and OSDE 260 coverage. 📈 Growth and stability: Join a growing project committed to high-quality patient support and excellence in healthcare operations. 📍 Location: Available for Argentina-based candidates only. Locations Buenos Aires Office Remote status Hybrid