Healthcare Intake Coordinator, Alberta, Remote

About Carewell Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes. About the Role This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care. This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an onboarded patient who shows up to their initial appointment. This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here. What You'll Do Patient Outreach & Engagement: Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism. Clinical Intake & Assessment: Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time. Navigating Hesitation: Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care. Compliance & Sequenced Consent: Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling. Appointment Scheduling: Coordinate and book the patient's initiating clinical appointment immediately upon successful intake. Real-Time Electronic Documentation: Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call. Key Performance Indicators (KPIs) You’ll Drive Daily outbound outreach and contact volumes Patient conversion rate (Reaching a patient -> successful clinical intake completed) First-appointment show rate (Ensuring the patient completes their initial scheduled assessment) Documentation accuracy & compliance gate adherence Who You Are Location: Must reside in Alberta, Canada and be legally authorized to work without sponsorship. Clinical Experience: 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements. Sales Experience: 1+ years of sales / internal sales / program enrollment / conversion experience. Outreach Capabilities: Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through. Tech-Forward & Multi-Screen Proficient: Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation. Adaptable Mindset: You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes. Previous remote experience is strongly preferred. What We Offer Competitive Hourly Rate 100% Remote / No Travel Required 2 Weeks Accrued Vacation Per Year Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked