Help Center Manager 1

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. The Help Center Manager provides a broad range of professional counseling and support services to faculty, staff, and their family members across the university, SLACK, and Stanford's two hospital. This role supervises professional staff, oversees the Faculty Staff Help Center's (FSHC) trainee training program, and manages employee-focused programs and services, including educational workshops and support groups. This position is at 80% FTE. Core Duties : Manage all educational programs, workshops, and support services for the Stanford community. Identify the needs of the community and provide recommendations to the Director for rollout. Provide educational, informational, and training programs for employees to increase awareness of health and wellness issues; substance abuse issues; mental health; family, financial, and job-related stress; and conflict resolution. Develop and market FSHC programs, or related services, to promote employee understanding and use of available resources. Responsible for management of counseling staff, including hiring, and retaining staff, career coaching, professional development for direct reports and accountable for the performance of employees. Provide leadership for the Center in absence of the Director. Manage the trainee program. Support the educational needs of trainees; provide oversight of training processes; and support center staff in their direct supervision of trainees. Participate and promote ongoing professional development activities focused on excellence and culturally sensitive care. Provide departmental, leadership, and team consultation on complex cases; consult with faculty, human resource managers, and supervisors regarding workplace behavioral issues and departmental stresses including assessment, referral, conflict resolution, education and facilitation of group discussions. Respond to school/unit requests by providing direct, short-term services to diverse client populations and underrepresented groups across campus, problem assessment, referral, counseling and crisis intervention, follow-up, case management, and management consultation for a broad range of concerns. Make referrals to appropriate resources and therapists in the community, and follow-up with clients as needed. Maintain clinical records and case documentation; assist with internal operations and special projects as needed. Minimum Education : Master's degree in social work or psychology or related field Minimum Experience : Five years relevant post licensure experience, or equivalent work experience. Knowledge, Skills and Abilities : Expertise in clinical skills in evaluation, crisis intervention, and case management. Ability to be “On Call” as needed to support absence of Director and can assign “On Call” duties to professional staff. Proven ability to interact with diverse constituencies. Demonstrated strong communication skills (both verbal and written). Excellent planning and organizational skills. Expertise in program development and implementation. Demonstrated supervisory skills including conflict resolution. Modeling of the highest levels of integrity and ethical standards. Proficiency with timely completion of case documentation and administrative tasks. Demonstrated ability to provide highly responsive and supportive leadership of or supervision for center staff. Certificates and Licenses Required Licensed Clinical Social Worker, Marriage and Family Therapy license, or PhD psychotherapy licensure for California. Licensed Psychologist commensurate with trainee licensing needs.