Help Desk Administrator

About Real World Analytics Real World Analytics (RWA) is a Dublin (Ireland) based Data Analytics company who currently employ 37 people. We transform how head office retail managers improve the business performance of their companies with our Decision Support Solution. The Cloud solution is primarily based on Data Analytics tools combined with our deep market knowledge. RWA is a scale-up company with more than 150 group customers in Ireland and the UK in the retail, pharmacy, and automotive sectors. Help Desk Administrator – Automotive Team What you will be doing We’re looking for a Help Desk Administrator to join our Automotive team and support customers using our reporting and analytics platform. This is a great opportunity for someone starting their career in customer support, administration, or technology. You’ll be the first point of contact for customer queries , helping to log, track, and resolve issues, while learning about automotive retail, business intelligence reporting, and how a growing tech-enabled business operates. Full training and ongoing support will be provided. Responsibilities Customer Support Act as the first point of contact for incoming customer queries (email and internal systems) Log and track support requests accurately using our support tools (e.g. Monday.com ) Keep customers updated on progress in a clear and friendly way Help customers with basic queries such as: Access to reports and dashboards Passwords and permissions Understanding where to find information Administration & Process Support Keep support records, contact lists, and documentation up to date Assist with customer onboarding and offboarding tasks Support routine processes such as report delay notifications and system updates Follow clear processes while learning when and how to escalate issues Working With the Team Work closely with the Automotive team, including Customer Success and Product teams Escalate technical issues clearly, providing all relevant information Learn from more experienced team members and ask questions when unsure Skills and Requirements (Essential) A genuine interest in customer support, administration, or technology Strong communication skills (written and verbal) Good attention to detail and organisation Comfortable using computers and learning new systems A positive, helpful attitude and willingness to learn Fluent English Speaker Eligible to work in Ireland permanently Desirable (but not required) Any experience in customer service, admin, or office environments Familiarity with ticketing tools, CRM systems, or task management tools Interest in the automotive industry or data/BI reporting Training & Progression You will receive full training on our systems, processes, and automotive products. As you gain experience, there will be opportunities to: Handle more complex customer queries Take ownership of specific support processes Progress into Senior Support, Customer Success, or Product-focused roles over time Why Choose To Work With Us Teamwork is part of our core. We seek purpose in everything we do and are not afraid to ask challenging questions along the way. We understand the complexity of simplicity and believe that less is more when it comes to our solution. We have an innovative and high-performance culture where we encourage, and reward creativity and teamwork and we have fun while we do it. This is a unique opportunity to join a successful Irish SME which comprises a team of expert technologists and seasoned professionals. Attractive prospect to progress your career further as our team grow. HYBRID / REMOTE FIRST We have an office base in Dublin 12 where we meet and for this position occasional travel to Dublin will be required. We see the role as being an early start therefore the hours would likely be 7am to 3.30pm or 7.30am to 4pm. Benefits A salary of £35,000-£40,000 is on offer for the right candidate. Contributory pension scheme Full healthcare cover following successful completion of probation. We only review candidates who submit a written letter outlining why they are suitable for the position. Send resume, CV details to [email protected]