Help Desk Engineer

About Us: CST Technology Solutions is a growing Managed Service Provider committed to delivering exceptional service and innovative solutions. We’re looking for a reliable, customer-focused Help Desk Technician to support our internal teams and clients by providing technical assistance and troubleshooting across a range of hardware and software platforms. Position Summary: The Help Desk Technician is the first line of support for users experiencing technical issues. This role requires strong communication skills, attention to detail, and the ability to diagnose and resolve problems efficiently. You’ll work closely with other IT staff to ensure systems are running smoothly and users are supported in a timely and professional manner. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system Diagnose and troubleshoot hardware, software, and network issues Guide users through step-by-step solutions Install, configure, and maintain computer systems and applications Document issues and resolutions in the ticketing system Escalate complex problems to the appropriate IT personnel Maintain inventory of IT equipment and software licenses Assist with onboarding and offboarding of users Support remote users and troubleshoot VPN and connectivity issues Requirements: Proficiency with Windows and Mac operating systems Knowledge of Microsoft 365, Active Directory, and common business applications Strong problem-solving and communication skills Ability to multitask and prioritize in a fast-paced environment Customer service mindset Formalized training / education a plus Preferred Qualifications: Experience with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, etc.) Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) What We Offer: Competitive compensation Health Benefits 401(k) Opportunities for training and advancement Supportive and collaborative work environment